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Hi Ruby,
I understand how disruptive it is to be unable to access your work email, especially at the start of your day. The issue you described may be related to the Microsoft 365 connectivity incident below.
I would like to share an update regarding the connectivity issue affecting multiple Microsoft 365 services.
According to Microsoft's notification (Incident ID: MO1550821), users may be unable to connect to or access multiple Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, Microsoft Copilot, and Microsoft Defender XDR.
Microsoft has identified that the affected infrastructure is experiencing elevated load across multiple regions, which is likely contributing to the connectivity errors. Microsoft is currently restarting and repairing impacted portions of the infrastructure to restore capacity. Additionally, they are investigating an unexpected increase in a specific type of service traffic and evaluating options to redirect traffic to alternative infrastructure to expedite recovery.
The incident is currently classified as Service Degradation, and Microsoft is actively investigating and working to mitigate the issue.
If you have Microsoft 365 administrator privileges, please sign in to the Microsoft 365 Admin Center using this link to view the details of this issue.
If you don't know who the admin is in your organization, you can find guidance here: How can I find my Microsoft 365 admin? - Microsoft Support
Alternatively, follow these steps:
- Sign in to the Microsoft 365 Admin Center.
- Go to Health > Service Health.
- Search for Issue ID: MO1550821.
- Select the issue and expand the details to review the latest updates, affected services, impact, and remediation information.
If you do not have permission to view the incident in the admin center, you can check Microsoft's public service status page for available updates without signing in: https://status.cloud.microsoft/
I'll continue to monitor this case and let you know if there is any update.
Kind regards.