Why outlook is running extremely slowly and not displaying emails

Serena 0 Reputation points
2026-11-13T02:10:01.6+00:00

I’m having trouble accessing my email via the Outlook app on my iPhone today. I also tried accessing Outlook from my laptop, but I still can’t get into my mailbox.

Outlook | Web | Outlook on the web for business | Email
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  1. Ana Le 2,970 Reputation points Independent Advisor
    2026-11-13T02:21:59.8666667+00:00

    Hi Serena,
    I’m sorry you’re experiencing slow performance and emails not displaying in Outlook on your iPhone, and that you’re also unable to access your mailbox from your laptop. I understand how frustrating it is when you cannot check your emails on either device.

    I would like to share an update regarding the connectivity issue affecting multiple Microsoft 365 services.

    According to Microsoft's notification (Incident ID: MO1550821), users may be unable to connect to or access multiple Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, Microsoft Copilot, and Microsoft Defender XDR.

    Microsoft has identified that the affected infrastructure is experiencing elevated load across multiple regions, which is likely contributing to the connectivity errors. Microsoft is currently restarting and repairing impacted portions of the infrastructure to restore capacity. Additionally, they are investigating an unexpected increase in a specific type of service traffic and evaluating options to redirect traffic to alternative infrastructure to expedite recovery.

    The incident is currently classified as Service Degradation, and Microsoft is actively investigating and working to mitigate the issue.

    If you have Microsoft 365 administrator privileges, please sign in to the Microsoft 365 Admin Center using this link to view the details of this issue.

    If you don't know who the admin is in your organization, you can find guidance here: How can I find my Microsoft 365 admin? - Microsoft Support

    Alternatively, follow these steps:

    • Sign in to the Microsoft 365 Admin Center.
    • Go to Health > Service Health.
    • Search for Issue ID: MO1550821.
    • Select the issue and expand the details to review the latest updates, affected services, impact, and remediation information.

    If the admin center is also inaccessible, you can check Microsoft’s public service-status page: https://status.cloud.microsoft/

    I'll continue to monitor this case and let you know if there is any update.

    Kind regards.

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