no email after 9 this morning in California

Check Microsoft’s service-status page first, because the interruption matches a widespread Outlook/Microsoft 365 incident rather than a problem limited to your computer, phone, or California. ^1^

Reports indicate that Outlook problems began around 9:50 a.m. Pacific Time on November 12, 2026, and some users continued experiencing receiving or access problems on November 13. ^2^ This makes a Microsoft service disruption the likely explanation for mail stopping on both devices.

What to do now

1. Open the Microsoft service health status page.
2. Look for an active incident involving Outlook.com, Exchange Online, or Microsoft 365.
3. If an incident is shown, no repair or account removal is needed. Wait for Microsoft to mark it resolved, then reopen Outlook on both devices. Delayed messages may arrive gradually during recovery.
4. If this is a work or school account, ask your Microsoft 365 administrator to check Microsoft 365 admin center → Health → Service health for tenant-specific incident details. ^3^

Avoid deleting and re-adding the account while an outage remains active, because that does not correct a server-side interruption.

If Microsoft shows no active incident

Use a browser to sign in to your mailbox directly. This separates a mailbox problem from an Outlook application problem:

• Mail is visible in the browser but not on the computer or phone: the mailbox is receiving mail, but the apps are not synchronizing.
  • In classic Outlook for Windows, check the bottom status bar. If it says Working Offline, select Send/Receive → Work Offline to reconnect.
  • Verify that the computer can browse the internet.
  • For the phone, follow Microsoft’s mobile sync troubleshooting. ^4^
  • For classic Outlook, Microsoft also provides dedicated sending-and-receiving troubleshooters. ^5^
• Mail is also missing in the browser: check the mailbox itself:
  1. Send a test message from another email provider.
  2. Check Junk Email, Other, Deleted Items, and Archive.
  3. Select Filter → Sort → Date.
  4. Review forwarding and inbox rules.
  5. Check storage. If Microsoft cloud storage is full, incoming messages are rejected and messages sent while it was full cannot be recovered automatically. ^6^

Getting support without working email

Microsoft does not provide one universal Outlook technical-support phone number for every account and subscription. Use Windows Get Help to request support:

1. Open Start, type Get Help, and open the app.
2. Enter: Outlook not receiving email on computer or phone.
3. Complete the suggested troubleshooter.
4. Select Contact Support when offered.
5. Choose Outlook or Microsoft 365, then Confirm.
6. Select either:
   • Chat with a support agent, or
   • Provide your phone number and a support agent will call you.

Callback and chat availability depend on the product, subscription, support hours, and scenario. ^7^

You can also start from Microsoft’s official contact page; it routes personal and business users to the appropriate available support method. ^8^

References

1. Microsoft service health status
2. Microsoft Outlook Down for Thousands of Users, Downdetector Shows
3. How to check Microsoft 365 service health
4. Troubleshoot Outlook mobile issues | Microsoft Support
5. Issues sending and receiving email | Microsoft Support
6. Can't send or receive email in Outlook.com | Microsoft Support
7. Get Help for Microsoft personal account users | Microsoft Support
8. Contact Microsoft customer support | Microsoft Support