BitLocker recovery key page shows TraceID error (“Something happened”) – sign-in with code and account switching did not help

경호 김 0 Reputation points
2026-11-13T01:34:29.29+00:00

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Hello,

My PC is locked on the BitLocker recovery screen, and I cannot retrieve the recovery key from my Microsoft account.

Problem When I open https://account.microsoft.com/devices/recoverykey and sign in, the page shows only this error:

TraceID: V7/2sJdonUqndSoJ.6.125 Something happened. Wait a bit, then try again. If this issue persists, contact us.

Environment

  • Locked device: [노트북/데스크톱 제조사·모델], Windows [10/11]
  • Recovery Key ID shown on the locked screen: [키 ID 앞 8자리]
  • Account type: Personal Microsoft account
  • Date/time of the error: 2026-11-13, around 09:30 KST (UTC+9)

What I have already tried (none worked)

  1. Tested in both Chrome and Edge, including InPrivate/Incognito windows. Same error.
  2. Signed out, then signed back in using a one-time code (two-step verification) instead of my password. Same error.
  3. Signed in with a different Microsoft account first, opened the recovery key page, then switched back to my main account. Same error.

Questions

  1. Is this a known server-side issue right now, and is there an estimated fix time?
  2. Can someone escalate this TraceID so the team can check whether a recovery key exists for my account and device?
  3. Is there any other official way to view the key while the recovery key page is broken?

I have not reset or reinstalled Windows, because I don’t want to lose my data.

Thank you.Hello,

My PC is locked on the BitLocker recovery screen, and I cannot retrieve the recovery key from my Microsoft account.

Problem When I open https://account.microsoft.com/devices/recoverykey and sign in, the page shows only this error:

TraceID: V7/2sJdonUqndSoJ.6.125
Something happened. Wait a bit, then try again. If this issue persists, contact us.

Environment

  • Locked device: [ASUS-LAPTOP-HN7306W], Windows [11]
  • Recovery Key ID shown on the locked screen: [DB2B6FC2-....]
  • Account type: Personal Microsoft account
  • Date/time of the error: 2026-11-13, around 09:30 KST (UTC+9)

What I have already tried (none worked)

  1. Tested in both Chrome and Edge, including InPrivate/Incognito windows. Same error.
  2. Signed out, then signed back in using a one-time code (two-step verification) instead of my password. Same error.
  3. Signed in with a different Microsoft account first, opened the recovery key page, then switched back to my main account. Same error.

Questions

  1. Is this a known server-side issue right now, and is there an estimated fix time?
  2. Can someone escalate this TraceID so the team can check whether a recovery key exists for my account and device?
  3. Is there any other official way to view the key while the recovery key page is broken?

I have not reset or reinstalled Windows, because I don’t want to lose my data.

Thank you.

Windows for home | Other | Recovery and backup
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2 answers

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  1. AI answer

    2026-11-13T01:34:54.94+00:00

    Yes. A Microsoft Q&A accepted answer identifies this exact recovery-key page failure as a service-side degradation, not a client-side problem.

    There is no supported way to use the TraceID to have Microsoft retrieve, provide, or recreate a lost BitLocker recovery key. Microsoft Support does not have the ability to retrieve, provide, or recreate a lost BitLocker recovery key.

    Official ways to find the key are limited to the locations where it may already have been saved:

    1. Note the first 8 digits of the Recovery Key ID shown on the BitLocker screen.
    2. Try the Microsoft account recovery-key page again from another device and match the Key ID to the listed key.
    3. Check whether the key was printed when BitLocker was enabled.
    4. Check a USB flash drive if the key was saved there as a file.
    5. If the device was ever connected to a work or school account, sign in to the My Account portal and check Devices → the device → View BitLocker Keys.

    For the current page failure, one accepted answer also suggests these workarounds while waiting for the service issue to clear:

    • Temporarily disable any active VPN.
    • Use an InPrivate/Incognito window.
    • Try a different network, such as a mobile hotspot.

    Since browser changes, private mode, sign-in with code, and account switching were already tried, the remaining supported paths are checking the other storage locations above and retrying later if the service issue persists.

    If the recovery key cannot be found, and the device is not organization-managed, the documented fallback is to reset the device using Windows recovery options. Warning: resetting removes all files.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. Sumit 44,986 Reputation points Volunteer Moderator
    2026-11-13T01:35:20.29+00:00

    Hi,

    Related to this issue:

    https://x.com/MSFT365Status/status/2121045804852945188

    You are not alone, a lot of users are having the same problem - recommended action is to wait.

    Was this answer helpful?

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