Outlook Emails have Disappeared

Use Outlook in a web browser as the temporary workaround, then reset the affected account in Outlook for Android to refresh its locally synchronized data.

Temporary access and app reset

1. Open your email provider’s website in Chrome or another browser and sign in.
   • If the messages appear there, they remain on the mail server and the problem is limited to the Android app.
   • Continue using the browser until the app is working.
2. In Outlook for Android, open: Profile picture → Settings → select the affected email account → Reset Account. Microsoft recommends this non-destructive reset when Outlook mobile shows incomplete or incorrect data.^1^
3. Reopen Outlook and allow time for the mailbox to synchronize.
4. If Reset Account does not work, remove the account from Outlook and add it again. Microsoft recommends recreating the sync partnership when an Outlook.com or Microsoft 365 account previously synchronized but has stopped.^2^

Removing the account from the app removes its locally cached copy; it does not delete server-based messages. Before doing this with a POP account or any account containing local-only mail, verify that the messages are visible through the provider’s website.

If messages are also missing in the browser

Check whether Outlook is hiding or relocating them:

• Select Other if Focused Inbox is enabled.
• Clear any filter shown above the message list, or choose Filter → All.
• Check Junk Email, Deleted Items, and Archive.
• On a computer, check Inbox and Sweep rules that might move messages automatically.
• For deleted Outlook.com mail, open Deleted Items → Recover items deleted from this folder. Recovery of items removed from Deleted Items must be done on a computer, not in the Android app.^3^

If the mailbox is blank in both the app and browser, this is not merely an Android display or local-sync issue.

If the app remains blank

• Check Outlook service status. If an outage is shown, keep using the browser if it works and retry the app after service is restored.^2^
• For a Microsoft 365 work or school account, contact the organization’s Microsoft 365 administrator or technical support.
• For an Outlook.com, Hotmail, or Live account, contact Microsoft Support through Outlook.com.
• If there is any sign of unauthorized access, review the Microsoft account’s recent sign-in activity and secure the account.^3^

References

1. How do I clear the cache or locally reset/refresh the client/app?
2. Troubleshoot Outlook mobile issues | Microsoft Support
3. Email is missing from your Outlook.com inbox | Microsoft Support