Outlook/Hotmail seems to be down

SZ 0 Reputation points
2026-11-12T22:15:25.8666667+00:00

since around noon today and there is no way to contact anyone or confirm if this is a server issue. POOR customer service!

Outlook | Web | Outlook.com | Email
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  1. Kayece Jan Mae Amizola 16,875 Reputation points Independent Advisor
    2026-11-12T22:49:39.5233333+00:00

    Hi,

    Microsoft is currently experiencing a widespread service outage affecting several services, including Outlook. Since the issue is on Microsoft's side, we will need to wait for them to resolve it.

    You can check for updates on the Microsoft Service Status page, though the site may also load slowly due to the ongoing disruption. Alternatively, you can follow Microsoft 365 Status on X for the latest announcements.

    Unfortunately, I do not have access to internal updates or an estimated time for when the services will be fully restored.

    We apologize for the inconvenience and appreciate your patience.

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    7 people found this answer helpful.
  2. SZ 0 Reputation points
    2026-11-13T00:24:24.0366667+00:00

    Any reason why Microsoft chose not to tell their customers and provided guidance to jump through hoops changing settings and creating alternate profiles for literally hours. Not a customer service company, I guess...piss poor actually!

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    3 people found this answer helpful.
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  3. SZ 0 Reputation points
    2026-11-12T22:16:37.6766667+00:00

    Maybe Microsoft went out of business!!?!

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    2 people found this answer helpful.
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  4. AI answer

    2026-11-12T22:17:00.96+00:00

    There appears to be a widespread Outlook.com/Hotmail outage today, November 12, 2026, so check Microsoft’s Service Health page and wait for the Outlook.com status to return to normal before changing passwords, removing accounts, or reinstalling apps.^1^

    Check the official status

    1. Open Microsoft’s Service Health Status site.
    2. Expand Microsoft consumer products if necessary.
    3. Find Outlook.com and review its current status.
    4. If the status is not green, Microsoft’s guidance is to wait until service is restored and then try again.^2^

    Current public reporting describes mailbox-access and intermittent email failures affecting Outlook and Microsoft 365 email services. Because this is likely service-side, deleting and re-adding the Hotmail account could create additional synchronization or authentication work without resolving the outage.

    If Service Health is green but the problem continues

    Test Outlook.com in a browser. If the web mailbox and your phone or desktop app both fail, contact Outlook.com support:

    1. In Outlook.com, select Help from the top menu.
    2. Enter the problem in Search Help and press Return.
    3. If the suggestions do not resolve it, scroll to Still need help? and select Yes to request support by email.^3^

    If Outlook.com cannot be opened at all, use the alternate support option on Microsoft’s recent-issues page rather than the in-mailbox Help menu.^4^

    References

    1. Microsoft 365 Email Outage – November 12, 2026 - nsao.com
    2. How to sign in to Hotmail | Microsoft Support
    3. How to get support for Outlook.com
    4. Fixes or workarounds for recent issues on Outlook.com | Microsoft Support
    AI-generated content may be incorrect. Read our transparency notes for more information.

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