Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
My credit cards are not working
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Patricia Laverty
0
Reputation points
I want to renew my Microsoft Family and it wont let me. Nothing works.
Microsoft 365 and Office | Subscription, account, billing | For home | Other
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John Jefferson Doyon 90,940 Reputation points Independent Advisor2026-11-12T21:58:39.8933333+00:00 To help narrow down the issue:
- When you try to renew Microsoft 365 Family, what exactly happens? Do you receive an error message or does the payment simply get declined?
- Have all your credit cards stopped working specifically for Microsoft purchases, or are you also experiencing issues with other online transactions?
- Are you renewing directly through your Microsoft account?
If possible, please share the exact error message or a screenshot (hide any personal or payment information).
Thanks!
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