URGENT: Hotmail Account Not Working – Unable to Access, Send or Receive Emails or Use Mailbox

private- 5 Reputation points
2026-11-12T21:23:54.12+00:00

Dear Microsoft Outlook Support,

I have been using my Hotmail account for many years without any problems.

Since 13 November 2026 (Australian time), I have been experiencing serious problems accessing and using my Hotmail account. I understand that there have been reports of widespread Microsoft Outlook service disruptions affecting users around the world.

The problems I am experiencing include:

  • I receive a "Failed to fetch" error.
  • I am now also receiving HTTP Error 503 – Service Unavailable when attempting to access https://outlook.live.com/mail/.
  • Outlook takes an extremely long time to load, and now I cannot log in at all.
  • I cannot receive emails.
  • I cannot send emails. When I try, I receive the following error message: "Couldn't send this message. There was a problem with this message. Try again later."
  • I have also received NetworkError and ServerError messages when trying to access Outlook.

The problem occurs in all browsers I have tried, including Google Chrome and Firefox.

My internet connection is working normally, and other websites are operating without problems.

Furthermore, I have found news reports confirming that Microsoft has acknowledged a widespread Outlook outage affecting thousands of users worldwide. Reports include the "Failed to fetch" error and difficulties accessing mailboxes and sending or receiving emails.

News report: https://www.manchestereveningnews.co.uk/news/world-news/microsoft-confirms-outage-thousands-outlook-34904438

I urgently need access to my email account for both sending and receiving messages.

Could you please investigate whether this is related to the widespread Microsoft Outlook service disruption or whether there is a specific problem with my Hotmail account?

Please advise when normal email service is expected to be restored.

I would greatly appreciate your assistance in resolving this issue as soon as possible, not only for myself but also for other affected Hotmail and Outlook users.

Thank you for your attention to this matter. I look forward to your prompt response and resolution of this issue.

Outlook | Web | Outlook.com | Email

4 answers

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  1. SD - IA 183.2K Reputation points Independent Advisor
    2026-11-13T13:40:17.2866667+00:00

    It's already showing pretty good progress - In Europe it is back.

    https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect

    Current Status: We're seeing continued recovery progress across affected regions, with broader improvements now observed in North America and sustained improvements across much of Europe. We're also seeing encouraging recovery signals in Asia Pacific, although some users may continue to experience intermittent access issues or delayed email delivery as mitigation progresses across the remaining affected infrastructure.

     

    Our focus remains on stabilizing recovered infrastructure, completing mitigation in the remaining impacted areas, and reducing delayed email queues and backlogs. We're closely monitoring service consistency and validating recovery across different connection methods as we work toward full mitigation.

     

    At this time, we have no evidence of malicious activity associated with this incident. We will continue to treat this with urgency until full mitigation, and we will share a full Post-Incident Report with root cause and defense-in-depth actions after mitigation is complete.

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  2. Cheng En Toh 25 Reputation points
    2026-11-13T13:27:08.06+00:00

    This happened in the whole wide world. Don't need to worry. It would come back soon. You all can use Gmail first as it is the best choice.

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  3. Derrick 0 Reputation points
    2026-11-13T03:46:41.3933333+00:00

    Microsoft being a stupid ass yet again. And this is paid for yet rather than focusing on ensuring this shit stays stable they're too busy fucking with AI slop shit.

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  4. Sumit 44,986 Reputation points Volunteer Moderator
    2026-11-13T02:30:38.16+00:00

    Hi,

    Its not you.

    https://status.cloud.microsoft

    User impact: Users may be unable to access or perform several actions in Microsoft 365 services.

    Current status: We're continuing to test the viability of recovery options. This issue impacts Outlook.com, OneDrive,

    OneNote, To Do, Teams, and Microsoft 365 for the web' although you may also see issues in other Microsoft 365

    services could be affected.

    Next update by: Friday, November 13, 2026, at 4:30 AM UTC

    Last updated: Friday, November 13, 2026 at 12:36:10 AM UTC

    --

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