How do I get rid of the passkey from the computer to my phone???

K Guthrie 0 Reputation points
2026-11-12T19:38:03.9966667+00:00

Your company "took over" my computer this morning and I stupidly let it download my pictures from my phone to my computer. It made me do a passkey that I didn't realize was for my phone not the computer and I can't figure out how to get rid of it since Microsoft did it and not Samsung. I am afraid to download the authenticator app since it was not on the phone when this happened. I would also like to stop any further interference from Microsoft to my computer. It belonged to my son while he was alive and after he died I took it over. He was the computer person, I am NOT! I am not tech friendly and I am OLD! This is cruel and unusual punishment to an old lady!

Please help!! I can't deal with putting in this annoying 6 digit number everytime my phone decides to go blank.

Thank you

Windows for home | Windows 11 | Connect Phone and PC
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  1. AI answer

    2026-11-12T19:39:23.8333333+00:00

    Disconnect the Samsung phone from Phone Link first, then change the phone’s screen lock separately; removing a Microsoft passkey alone will not necessarily remove the six-digit PIN that appears whenever the phone wakes.

    1. Completely disconnect the phone from the computer

    On the Windows 11 computer:

    1. Select Start, type Phone Link, and open it.
    2. Select the gear icon for Settings.
    3. Select Devices.
    4. Beside the Samsung phone, select the three dots and then Remove.
    5. Confirm Remove.
    6. Open Start → Settings → Bluetooth & devices → Mobile devices → Manage devices.
    7. If the phone appears there, select Remove.

    On the Samsung phone:

    1. Open Settings → Connected devices → Link to Windows.
      You may also find Link to Windows by swiping down from the top of the screen.
    2. Select the Microsoft account shown there.
    3. Tap Sign out.
    4. Open the phone’s Settings → Connections → Bluetooth.
    5. If the computer is listed, tap its settings icon and choose Unpair.

    Also remove the phone from Windows Settings → Bluetooth & devices if it remains listed. After these steps, Phone Link can no longer use the phone for photographs, messages, calls, notifications, or phone-file access on that computer.^1^

    2. Remove or change the six-digit phone PIN

    If the six-digit number is requested on the Samsung phone whenever its screen goes blank, it is the phone’s screen-lock PIN, not merely a Microsoft passkey.

    On the Samsung phone:

    1. Open Settings.
    2. Select Lock screen or Lock screen and AOD. On some models it may be under Security and privacy.
    3. Select Screen lock type.
    4. Enter the current six-digit PIN.
    5. Choose:
      • Swipe to remove the secure PIN, if offered; or
      • Pattern, fingerprint, or another preferred lock method.

    Samsung requires the current PIN before changing the screen-lock method.^2^

    Security warning: Choosing Swipe removes secure screen protection. Anyone holding the phone may then be able to open it. Fingerprint or face unlock may be less annoying while retaining protection, although the phone can still request the PIN periodically.

    No Microsoft Authenticator installation is required to unlink Phone Link or change the Samsung screen lock.

    3. If an actual Microsoft passkey was created

    Only do this if you see a passkey listed in Windows or in your Microsoft account.

    On the computer:

    1. Open Start → Settings → Accounts → Passkeys.
    2. Find the unwanted passkey.
    3. Select the three dots → Delete passkey.

    For a passkey attached to a personal Microsoft account, open the account’s Advanced Security Options, expand the passkey entry, and select Remove. Ensure another sign-in method—such as a password, email code, or text message—is available first, or removing the passkey could prevent account access.^3^

    4. Check whether a company account was connected

    A company did not necessarily take control merely because Phone Link copied pictures. However, if an unfamiliar workplace account appears:

    1. Open Start → Settings → Accounts → Access work or school.
    2. Look for an account belonging to an employer or organization.
    3. If it is unfamiliar or should not be connected, expand it and select Disconnect → Yes.

    Disconnecting removes that work or school account’s sign-in information and data from the computer; it does not delete the online account.^4^

    Do not remove unfamiliar Windows user accounts under Accounts → Other users until personal photographs and documents have been backed up, because removing an account there can also remove that account’s data from the computer.


    References

    1. Remove your mobile device from Phone Link, Link to Windows, and Windows Settings | Microsoft Support
    2. Change Screen Lock Type on my Galaxy Device - Samsung au
    3. [Personal](https://support.microsoft.com/accounts-billing/security/manage-your-saved-passkeys)
    4. Manage User Accounts in Windows | Microsoft Support
    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. Emma1-N 15,005 Reputation points Microsoft External Staff Moderator
    2026-11-13T03:55:48.5533333+00:00

    Welcome K Guthrie,

    Thank you for reaching out to Microsoft Q&A forum.

    Please make sure you already tried the Q&A Assist steps. In addition, please try the following.

    Could you clarify two things:

    • Does the six-digit PIN appear on your Samsung phone whenever you turn its screen back on, or does it appear on your Windows computer?
    • When you see the passkey prompt, does it mention Microsoft, Windows Hello, Samsung Pass, or Google?

    In meantime, you can try the step below:

    1. Prevent Phone Link from starting automatically:
    • Press Ctrl + Shift + Esc to open Task Manager
    • Select Startup apps
    • Find Phone Link
    • Right-click it and select Disable
    1. Check where your passkey is stored on your Samsung phone:
    • Open Settings
    • Search for Passwords, passkeys, and autofill
    • Check which password manager is selected, such as Samsung Pass or Google
    • Do not delete anything yet. First, check whether a Microsoft passkey is listed
    1. Check whether Windows Hello is requesting authentication:
    • Open Settings on your computer
    • Select Accounts > Sign-in options
    • Check whether Windows Hello PIN or another sign-in method is enabled

    Looking forward to your update.

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