refunding and canceling a subscription

If the cancellation completed and the subscription was eligible for a refund, the refund is sent back to the original payment method.

To verify whether the refund is actually in progress:

1. Sign in to Services & subscriptions and confirm the subscription shows as canceled or expiring.
2. Check the Order history page on the Microsoft account used for the purchase.
3. Find the subscription purchase. If a refund was issued, the entry will show the refund status.
4. If the refund shows as issued but the money is not back yet, wait a few days for the bank or payment provider to process it.

Important details:

• Not every cancellation results in a refund.
• Refund eligibility is determined automatically during the cancellation process.
• If there is no refund entry in Order history, the cancellation likely happened outside the refund eligibility period or recurring billing was canceled without a refund.
• Microsoft 365 access typically continues until the end of the current billing period if no refund is issued.

If the cancellation flow told support to be contacted, use Contact Microsoft Support for billing help.

References:

• Microsoft subscription refund policy | Microsoft Support
• Check the status of your Microsoft Store return or refund | Microsoft Support
• Where can I manage my Microsoft 365 subscription? | Microsoft Support