Billing payment problems

John (Admin) 0 Reputation points
2026-11-12T16:59:01.81+00:00

I have an overdue azure invoice but when I go to pay for it, the system does not allow me and says that I do not have permission to pay. (yes, it is stupid) Any ideas, as the help provides an endless loop and does not permit any except a few options to be chosen. (which are not relevant), It does analyse root cause and solution but never provides an answer

Azure | Azure Startups
Azure | Azure Startups

Startups: Companies that are in their initial stages of business and typically developing a business model and seeking financing.

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  1. TP 165.6K Reputation points Volunteer Moderator
    2026-11-12T17:00:19.6566667+00:00

    Hi John,

    Please carefully follow my instructions below to create a free Billing support request. If you have trouble creating support request using my instructions add comment below explaining what happened with screenshot.

    To start the process, please click on this link:

    https://portal.azure.com/#view/Microsoft_Azure_Support/NewSupportRequestV4Blade/assetId/

    Issue type: Billing

    Problem type: Make a Payment

    Problem subtype: Need assistance to make payment immediately

    User's image

    Click Next. At this point there will be a delay and then it will display some recommended solutions. DO NOT CLICK on any of these. Instead click Return to support request in upper left corner

    User's image

    Click Next to advance to Additional details tab. Issue Category: Azure - Billing Issue Select your support plan: <choose Basic if you don't have paid plan>, etc.

    Continue filling out additional details, select Diagnostic option, Email/Phone, etc., click Next, review information and click Create.

    You should receive an automated email in a few minutes confirming that support request has been created. Hopefully you will be contacted by Email/Phone (depending on your choice) within 1 business day.

    Please click Accept Answer and upvote if the above was helpful.

    Thanks.

    -TP

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