I have problem with use the camara in my laptop HP

Start by opening the Windows Camera app to determine whether the HP camera failure affects Windows generally or only Zoom.

1. Check the HP camera control

Many laptops have a hardware privacy control that completely disables the camera:

• Open any shutter beside the camera lens.
• Check the laptop’s sides for a camera switch.
• Look along the top keyboard row for a key showing a camera icon, and press it once; on some models, hold Fn while pressing it.

Then select Start > Camera and check whether a preview appears. Windows specifically recommends checking these controls before changing software settings.^1^

2. Allow Zoom to access the camera

Go to:

Start > Settings > Privacy & security > Camera

Turn on:

1. Camera access
2. Let apps access your camera
3. Let desktop apps access your camera

Zoom normally requires the desktop-app permission. If Camera access is disabled and grayed out, an administrator account must enable it.^1^

Close Zoom completely, reopen it, and select:

Zoom > Settings > Video

Choose the HP integrated camera from the Camera list.

3. Use the test result to choose the next action

• Camera works in the Windows Camera app: Windows and the camera are functioning, so check Zoom’s selected camera and close other applications that might currently be using it.
• Camera also fails in the Windows Camera app: Run the Windows troubleshooter:
  1. Open Settings > System > Troubleshoot > Other troubleshooters.
  2. Find Camera and select Run.
  3. Apply the recommended changes and test Start > Camera again.^1^

You can also open Settings > Bluetooth & devices > Cameras, select the camera under Connected cameras, and select Troubleshoot.^2^

4. Update Windows and the camera driver

1. Open Settings > Windows Update > Check for updates.
2. Also open Advanced options > Optional updates and install any available camera driver.
3. Select Start > Power > Restart. A restart is required; sleep or shutdown is not equivalent for this troubleshooting step.^1^

If that does not resolve it:

1. Right-click Start and open Device Manager.
2. Expand Cameras, Imaging devices, and Sound, video and game controllers.
3. Right-click the integrated camera and select Update driver > Search automatically for drivers.
4. Restart the laptop and test the Camera app.

5. Recover a missing or damaged driver

If the camera is absent from Device Manager, select Action > Scan for hardware changes, restart, and test again.

If it appears but still fails:

1. In Device Manager, right-click the camera and select Properties.
2. Open Driver > Uninstall Device.
3. Select Attempt to remove the driver for this device, then select OK.
4. Select Action > Scan for hardware changes.
5. Restart Windows and test the Camera app.

If the problem began immediately after a Windows or driver update, use Properties > Driver > Roll Back Driver instead, when that button is available.^1^

If Windows still cannot detect the built-in camera after scanning and reinstalling the driver, obtain the model-specific camera/chipset driver from HP support or contact HP for a hardware check.

References

1. [Windows 11](https://support.microsoft.com/windows/hardware/camera/camera-doesn-t-work-in-windows#most-common-camera-problems)
2. Camera settings page