reoccurring credit card charge

Use Microsoft’s Manage your payments page to investigate the $24.37 transaction; the statement code alone does not identify which product or Microsoft account generated it.

Identify the charge

1. Open Manage your payments and sign in to your Microsoft account.
2. Select Investigate beside the unrecognized charge.
3. Compare the amount and date with your purchases and subscriptions. Common causes include recurring billing, a family member’s purchase, a previously declined payment being retried, or an in-app purchase.^1^
4. If it is not listed, repeat the check using any other Microsoft accounts you have used, and ask family members who may have used the card.^2^

Do not post your full card number, security code, or an unredacted statement here.

Stop the recurring payment

If the investigation identifies a Microsoft 365 subscription purchased directly from Microsoft:

1. Open Microsoft 365 Services & subscriptions using the account that purchased it.
2. Find the subscription and select Manage.
3. Select Cancel or Upgrade or Cancel, then complete the prompts.
4. If the page instead displays Turn on recurring billing, renewal is already disabled and the subscription will expire on the displayed date. Cancellation is also the first step in checking refund eligibility.[^3^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft 365")

If it was purchased through Apple, Google Play, or another retailer, cancellation and refund requests must go through that seller rather than Microsoft.[^3^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft 365")

If no account shows the charge

Contact Microsoft Support, enter unrecognized recurring billing charge, select Get Help, and then Contact Support. Have the charge date, amount, currency, statement description, and only the last four card digits available.^1^

If Microsoft cannot locate the transaction—or you believe the payment details were used without permission—contact the card issuer immediately to:

• block further charges;
• dispute the transactions; and
• discuss replacing the card.

Microsoft advises that disputing an individual payment alone may not prevent additional fraudulent charges if the card information has been compromised.^1^

References

1. How to investigate a billing charge from Microsoft | Microsoft Support
2. Unknown billing on credit card yet investigation shows no transaction last 60 days - Microsoft Q&A
3. [Microsoft 365](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])