Learning Lab: Programmatic Advertising Learning Path badge not awarded after 100% completion (skill shows 3 of 5 credits)

Muhammad Saad Arslan Sadiq 0 Reputation points
2026-11-12T15:27:55.5733333+00:00

Hi Microsoft Advertising team,

I completed the Programmatic Advertising Learning Path in Learning Lab on 10 November 2026. All 5 courses show "Completed" and the path shows 100%, but the Programmatic Advertising skill badge still shows "In Progress" on my Badges page.

The skill (Level 1) requires 5 credits and my account shows only 3 credits earned. Two courses in the path - "Industry foundations: evolution of advertising" and "Industry Foundations: Programmatic Advertising 101" - are marked Completed but not Passed. These two courses have no quiz and are published with completed/incomplete reporting, so they cannot report a pass. It looks like a course configuration issue rather than something I can fix on my side.

Could you please award the missing credits/badge manually, or correct the course settings?

Learning Lab user ID: 4*****4

Learning Path: Programmatic Advertising Learning Path (ID 120729)

Thank you.

** PII Removed **

Microsoft Advertising | Other
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  1. MS Advertising - Chris 0 Reputation points Microsoft External Staff Moderator
    2026-11-12T15:56:43.1833333+00:00

    Hello Muhammad Saad Arslan Sadiq,

    Thank you for using the Microsoft Advertising Learn Q&A Platform.

    I understand that you have successfully completed the Programmatic Advertising Learning Path (ID 120729), with all five courses showing as Completed and the learning path displaying 100% completion. However, the Programmatic Advertising Skill Badge (Level 1) continues to show In Progress, and only 3 of the required 5 credits have been applied to your account.

    I also understand your concern regarding the two courses, "Industry Foundations: Evolution of Advertising" and "Industry Foundations: Programmatic Advertising 101," which are marked as Completed but not Passed. Based on the details you provided, these courses do not appear to include quizzes and may be using a completion-based reporting model.

    To further assist you and review your account-specific details, I have sent you a private message. Please check your private messages and reply there at your convenience so we can continue the investigation.

    Thank you for bringing this to our attention, and I look forward to assisting you further.

    Kind regards,
    Chris | Microsoft Advertising Support Specialist | 1-800-518-5689

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