I need a refund for an application that I downloaded by accident

Check the Microsoft account’s Order history first: if the iFax charge appears there, request the refund through Microsoft; if it does not, the app publisher or other billing platform must process it.

1. Identify who processed the payment

1. Open Microsoft account Order history and sign in with the same account used to obtain iFax.
2. Select Payment & billing > Order history.
3. Set the date range to include the purchase, then look for iFax and the completed charge. Microsoft documents that completed app and subscription purchases appear here.^1^

Do not post the order numbers publicly again; provide them only through the secure support or refund form.

2. If the charge appears in Microsoft Order history

Open the order and look for Request a refund, Get help with order, or Report a problem. In the request, state that:

• The trial converted to a paid subscription unexpectedly.
• The application was never used and has been uninstalled.
• The subscription has already been canceled.
• You are requesting reimbursement of the full charge and tax.

Microsoft states that Windows PC apps and other digital goods are generally non-refundable unless the offer or applicable law provides eligibility, so approval is not guaranteed.[^2^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Get a refund for apps and games purchased from Microsoft Store | Microsoft Support")

If no refund option appears, contact Microsoft purchase support:

1. Open Contact Microsoft customer support.
2. Select Get help for account and billing questions.
3. Enter refund for an accidental Microsoft Store app subscription.
4. If self-help does not resolve it, choose Contact Support and use the available chat option.^3^

Provide the order details privately to the support agent.

3. If the charge does not appear in Microsoft Order history

That usually indicates the in-app subscription used an alternative, non-Microsoft billing platform. Refunds must then be requested from the billing platform or iFax publisher, not Microsoft. Microsoft specifically directs customers to the app publisher for payment issues and refunds made through alternative billing platforms.^4^

Find the publisher’s support information in the Additional Information section of the iFax Microsoft Store product page or in the app’s original purchase/renewal email.

If the subscription was purchased through Google Play or Apple’s App Store, submit the refund request to Google or Apple respectively; Microsoft does not process those refunds.[^5^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft subscription refund policy | Microsoft Support")

After submitting

If Microsoft approves the refund, its status will appear beside the item in Order history. Once marked as issued, the bank may require several additional days to post the credit.^6^

References

1. View your Microsoft Store order history
2. [Get a refund for apps and games purchased from Microsoft Store | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
3. Contact Microsoft customer support
4. In-app purchases with non-Microsoft billing platforms | Microsoft Support
5. [Microsoft subscription refund policy | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
6. Check the status of your Microsoft Store return or refund | Microsoft Support