Gift system isn't working.

Question

Gift system isn't working.

Ángela Santos de la Rosa 0

I tried to buy a game for a friend of mine. We live in the same region, and when completed the steps a pop up window stated "Contact us at Microsoft support We’re having trouble processing your payment and we’d like to get it sorted out. Get more info". They took a percentage of the total of the game a couple times, but there's still no email sent to my friend with the game. I don't know what to do because I asked the support what to do or what was going on, and told me to sort it out with my bank, but now part of the money is somehow lost (?) Idk what to do anymore. There´s no record on my linked email where i did the purchase, so i can't ask for a refund.

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Answer 1

When you add a new payment method to your Microsoft account, a small temporary authorization hold may be placed on your card to verify that the payment method is valid. This is not a percentage of the game's price, nor is it an additional purchase fee.

After this verification, Microsoft will attempt to charge the full price of the game. If the temporary hold reduces your available balance and you no longer have sufficient funds to cover the purchase, the transaction may be declined.

The authorization hold is normally released automatically within a few business days, depending on your bank or payment provider. It may simply disappear from your transaction history rather than appear as a refund.

If the amount remains pending beyond your bank's usual processing period, I recommend contacting your payment provider for clarification.