How to fix 'Invalid Pointer'

Manoel,

Thanks for you interest.

The package is SolidWorks 2026 for 'Makers' which I downloaded and installed around the 18th October of this year. This was the first and only instal. I cannot recollect any Windows updates at the time of installation.

Initially, on completing a model, the the system saved successfully and everything seemed to be ok. However, after a number of models had been created the the system started to display, after rebooting, a small window followed by a second one a few moments later with a 'Invalid Pointer' message. Initially, I deleted these window messages and carried on to produce a model. On attempting to 'save' the model the system appeared to go into a 'loop' making no headway forcing me to shut down SW and aborting the model.

After many failures I tried booting SW from the SW 'Dashboard' which is the 'management' front end to SW Makers. After a successful load, completed a model, saved, closed the model, Opened the model, Edited the model and saved again successfully. On closing down SW I noticed two Invalid Pointer windows on the screen leading me to the conclusion that deleting these messages created the 'save' problem. Now when loading SW from the 'Desktop icon' I ignore the error windows and I've had no further problems creating new models and saving, etc,. This also includes creating, saving and opening IGES and STEP files.

It's no problem living with the window 'invalid message' but I'm unable to download the update SW files which may be a future problem. Since SW performs so well I'm sure the problem is relatively small and solvable. I've attached a photo of the error message as requested.

Problem downloading picture, message reads as follows:

"An incomplete installation has been found in this directory. You can restart the installation, or exist the installer and uninstall.

Depending on the underlying issue, restarting the installation may not work. In this case you will need to uninstall the application."

Alan

Hi!

There are several modeling programs, so I need to know the name of the program you are having trouble with, as well as its version.

Additionally, please answer the questions below so that I can gather more information about the issue:

1. When did the problem begin? Did it happen after an update to Windows, the program itself, or any drivers (especially the graphics card driver)?
2. Is this the first time you are installing this program, or was it already installed and working previously?
3. What specific error message appears when the program update fails? Please send me a screenshot.