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If this is a Microsoft Certification exam booked through Microsoft Learn, manage it from Profile → Credentials → Certifications; if it is an exam arranged by a school or through Microsoft Forms, contact the teacher or exam organizer immediately because the certification procedure below may not apply.

For a Microsoft Certification exam

1. Sign in to Microsoft Learn using the account used when booking the exam.
2. Select your profile picture, then Profile.
3. Open Credentials, and select Certifications beside Applied Skills.
4. Find the exam appointment and select Reschedule.
5. Complete the change after Learn redirects you to the exam delivery provider’s website. ^1^

Do this at least 24 hours before the appointment. Rescheduling or cancelling later than that forfeits the exam fee; a company-purchased voucher is also forfeited. ^1^

If the appointment is missing

Try the other Microsoft accounts you might have used during registration—particularly personal, work, or school accounts. Multiple Learn profiles can cause the exam to appear under a different login. ^2^

If it remains missing and the deadline is close:

• Check the booking confirmation to identify the delivery provider.
• Contact Pearson VUE for Pearson VUE appointments or Certiport for Certiport appointments. Microsoft directs appointment and scheduling problems to the applicable exam delivery partner. ^3^
• For another certification-account issue, submit a Credentials Support request from that same support page. Include your Learn username, appointment details, and screenshots, but do not post private booking information publicly.

If this was scheduled by a school rather than through Microsoft Learn, contact the teacher, school testing office, or organizer shown in the invitation; they control that appointment.

References

1. Reschedule and cancellation policies
2. Missing Exams or Certifications
3. Credentials support