Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Hi Adam,
Just to briefly clarify, community members do not have access to Microsoft’s billing systems or your account details. Therefore, I can only provide general guidance on the appropriate steps to take.
If this is a Microsoft 365 for business subscription purchased directly from Microsoft, you can would first check whether recurring billing is enabled.
1/ If you can access the Microsoft 365 admin center
- Sign in to the Microsoft 365 admin center using an administrator account.
- Go to Billing > Your products.
- Select the subscription associated with the charge.
- Select Edit recurring billing, change it to Off, and select Save. Turning recurring billing off allows the subscription to remain active until its expiration date but prevents it from automatically renewing. You can review Microsoft's official guidance here: Manage recurring billing in the Microsoft 365 admin center
Afterward, I recommend opening a billing support request through Help & support in the Microsoft 365 admin center. Microsoft Billing Support can review the charge, verify the subscription/billing status, and advise whether any refund options are available.
2/ If you cannot access the Microsoft 365 admin center
- If you are not an admin, contact your company's IT administrator.
- If you are an admin but cannot access the admin center, you can contact Microsoft Support for assistance and find the appropriate support options for your country or region here: Contact Microsoft customer support(Work account tab)
- If the subscription was purchased through a Microsoft partner/reseller, contact that partner directly regarding cancellation and billing.
I hope this information is helpful. Let me know if you have any questions.