personal desktop computer has no audio from a website that I visited

Check the website’s player and Microsoft Edge for muting first, then set Edge to use your powered speakers in the Windows Volume mixer.

1. Check the website and Edge

1. Open the training page and start its video or audio.
2. On the website’s player, select the speaker icon and:
   • Unmute it if it shows a slash or X.
   • Raise its volume slider.
3. Look at the Edge tab:
   • If the tab displays a crossed-out speaker, right-click the tab and select Unmute tab.
4. Reload the page and press Play again.
5. Test a second site that contains audio. This determines whether the problem is limited to the training site or affects Edge generally.

If the training uses protected media and other websites play normally, open Edge Settings → Cookies and site permissions → All permissions → Protected content IDs, then enable Allow sites to play protected content (recommended). Disabling protected-content or identifier settings can prevent media from working on some sites.^1^

2. Select the speakers for Microsoft Edge

Keep the training audio playing while making these changes so that Edge appears in the app list.

Windows 11

1. Select Start → Settings → System → Sound → Volume mixer.
2. Under Apps, locate Microsoft Edge.
3. Make sure Edge is not muted and raise its volume.
4. Set Edge’s Output device to your external speakers.

Windows 10 or an earlier similar layout

1. Right-click the Volume icon on the taskbar.
2. Select Open Volume mixer.
3. Make sure Microsoft Edge is not muted and raise its slider.
4. Open Sounds → Playback and set your speakers as the Default device.

Windows can assign an application a different volume or output device from the system default.^2^

The light on the speakers confirms that they have power, but not that Windows is sending sound to them. In Windows 11, select the speaker icon on the taskbar, open the output-device list, and choose the intended speakers. Also check that their cable is firmly connected to the correct audio-output socket.^3^

3. If no applications produce sound

If other websites and Windows applications are also silent:

1. Open Start → Settings → System → Sound and select the speakers under Output.
2. Confirm that the Windows volume is not muted.
3. Run the audio troubleshooter:
   • Windows 11: Settings → System → Troubleshoot → Other troubleshooters → Audio → Run.
   • Windows 10: search for Get Help, open it, and run the audio troubleshooter.
4. If that does not help, select Start, type services.msc, and press Enter.
5. Right-click Windows Audio and select Restart.
6. Right-click Windows Audio Endpoint Builder and select Restart.
7. Reopen Edge and test the training page.^2^

If the speakers do not appear under Output, open Device Manager → Sound, video and game controllers, right-click the audio device, and select Update driver. Restart the computer afterward.^2^

If every other site has sound after these checks but the training site remains silent, the issue is specific to that site or its training player; contact the training provider and identify the lesson that fails.

References

1. User data and privacy in Microsoft Edge
2. [Windows 10](https://support.microsoft.com/windows/hardware/audio/fix-app-audio-not-working-while-system-sounds-work-in-windows)
3. [Windows 10](https://support.microsoft.com/windows/hardware/audio/fix-sound-or-audio-problems-in-windows#general-audio-troubleshooting-in-windows-10)