How to fix internet connecting and disconnecting constantly and updates not working

Kayden Day 0 Reputation points
2026-11-11T17:16:22.53+00:00

I recently got a PC, and I've used it couple times. (I got it Monday.) But yesterday, it suddenly stopped staying connected to the internet after I restarted it to update. I've tried forgetting the network, unplugging my wifi, and even resetting things that the troubleshooter suggested. I can't check for updates because it puts an error message, and when I try to disconnect and reconnect to the internet it stops showing all internet options all together.

Windows for home | Windows 11 | Internet and connectivity
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  1. David-M 128.7K Reputation points Independent Advisor
    2026-11-11T17:50:58.0933333+00:00

    Hi. I'm David, and I'm happy to help you.

    It is necessary to investigate this issue to understand the reason for it.

    The next time your Wi-Fi abruptly disconnects, do the following before doing anything else. Even restart your PC.

    1. Press "Windows + X" and select "Device Manager";
    2. Click on the "View" menu and select "Show hidden devices";
    3. Expand "Network adapters";
    4. If the Wi-Fi adapter is listed, right-click and select "Properties". Check for an error in "Device Status". If you see an error under Device Status, please share a screenshot.
    • If you can't identify your PC's Wi-Fi adapter, share a screenshot of the network adapters.
    • Use the shortcut "Windows + Shift + S" to use the screenshot tool. Or take a picture of the screen using a camera or smartphone and share it.

    Also, share a screenshot of your system information.

    • Press "Windows + R", type msinfo32 and press Enter.

    Maximize the window and use the screenshot tool. Or take a picture of the screen using a camera or smartphone and share it.

    Looking forward to your reply.

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  2. Airbus A350 8,395 Reputation points Volunteer Moderator
    2026-11-11T17:53:40.79+00:00

    Hello,

    Please try clean booting Windows to see if any third-party apps are causing the issue.

    Ensure that you have your 48-digit BitLocker recovery key (if applicable) and have a password set to log into your computer. You can do so by going to Settings > Accounts > Sign-in options and then adding a password. If you do not see the option, toggle the option to only allow Windows Hello sign-in methods off, and then restart your PC. Then, follow the steps below.

    To clean boot, open the Start Menu and type msconfig and push enter. If you are prompted to allow this app to make changes to your device, press yes. At the top navigation bar of the window, press Services. Towards the bottom should be a toggle that says, "Hide all Microsoft services". Make sure that option is checked, and then press the "Disable all button".

    Then, press "Startup" at the top navigation bar and go to the Startup apps section (looks like a speedometer icon) and disable all startup apps that currently say "Enabled". Make sure to have a way to remember which apps are enabled and disabled beforehand, so you don't accidentally reenable an app that didn't need to be later on. Close Task Manager, and then press "OK" on the System Configuration window.

    Once you restart your PC, you will be in a clean boot environment. See if your PC disconnects and reconnects to the internet.

    I hope to hear back from you.

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