I cannot get my personal desktop computer to have sound on a website that I was visiting this morning. I have a windows 10

Question

I cannot get my personal desktop computer to have sound on a website that I was visiting this morning. I have a windows 10

Misa Major 0

I was visiting a website and there was no audio on the site. I need the audio for a training.

0 comments

2 answers

Your answer

Answer 1

David-M 128.4K Independent Advisor

Hi. I'm David, and I'm happy to help you.

To be able to assist you better, please clarify the following:

Have you tried opening the same page in a different browser (such as Google Chrome or Firefox) to determine whether this behavior is specific to Edge?

Also, please perform this test to see if Windows itself can reproduce sound.

Press "Windows + R", type mmsys.cpl, and press Enter;
On the "Playback" tab, right-click your default speaker/headset and select "Test".

Check if you can hear the test sound.

Looking forward to your reply.

0 comments

Answer 2

Check the training page’s own player and Edge’s entry in the Windows 10 Volume Mixer first, because website and browser volume controls can be muted independently of the computer’s main volume.

1. Check the website and Edge volume

Start the training video so it is actively playing.
In the website’s video player:
- Select the speaker icon to unmute it.
- Raise the player’s volume.
Check the Edge tab:
- Look for a crossed-out speaker on the tab.
- If present, right-click the tab and select Unmute tab.
Right-click the speaker icon at the lower-right of the Windows taskbar.
Select Open Volume mixer.
Find Microsoft Edge, make sure it is not muted, and raise its slider. Edge might appear only while the video is playing.
Confirm that Edge is using the intended speakers or headphones, then reload the training page and test again. Windows 10 maintains separate volume and output settings for individual applications.^1^

2. Determine whether the problem is limited to that website

Play audio from another website in Edge.

Other websites have sound: The problem is limited to the training site or its media. Sign out and back in, reload the page, and look for a site-specific volume control. Also try the training in an Edge InPrivate window by selecting Settings and more (…) > New InPrivate window. This isolates the test from normal-profile extensions and some profile settings.^2^
No websites have sound: Continue with the Windows output and audio-service checks below.

If the training uses protected video, open Edge Settings > Cookies and site permissions > Protected content IDs and enable Allow sites to play protected content (recommended). Disabling this setting can prevent DRM-protected media from functioning correctly.^3^

3. Check the Windows output device

Select Start > Settings > System > Sound.
Under Output, select the speakers or headphones you intend to use.
Select Sound Control Panel under related settings.
On the Playback tab, select that device and choose Set Default.
Return to Edge and test the training again.^4^

4. If Edge remains silent while Windows sounds work

Restart the Windows audio components:

Select Start, type services.msc, and press Enter.
Right-click Windows Audio and select Restart.
Right-click Windows Audio Endpoint Builder and select Restart.
Close and reopen Edge, then test the training.^1^

If sound is missing from every application—not only Edge—run the Windows 10 audio troubleshooter from Start > Settings > Update & Security > Troubleshoot > Playing Audio > Run the troubleshooter.^5^

Windows 10 reached end of support on October 14, 2025. The PC will continue working, but Microsoft no longer provides free security fixes or technical assistance for it.^1^

References