Lost emails

Question

Lost emails

Kieran Archer 0

I cannot log into my emails on outlook. When I click on my email address it asks me to log in but doesn't recognise my password. I have reset my password but the problem continues

0 comments

2 answers

Your answer

Answer 1

Hello,

May I ask whether you have a personal Microsoft account (@outlook.com or @hotmail.com) or a work account?
Do you have the same sign-in problem in an InPrivate window?

Open https://outlook.live.com/ in an InPrivate window and sign in with your Microsoft account.

If you can sign in successfully, clear your browser’s history, cache, and cookies. Then try signing in to Outlook.com again in a regular window.

You can also try another web browser or the Outlook app on your device. This can help determine whether the issue is specific to your browser or related to your account.

Answer 2

If the password was reset successfully but Outlook.com still does not accept it, use this sequence:

Try the Microsoft Sign-in Helper first. It checks the account and identifies common sign-in problems.
Make sure the sign-in name is exactly correct:
- Check the email domain carefully, such as .com vs .co.uk.
- Check for spelling differences in the email name.
- If the primary address is not recognized, try another email alias or phone number already linked to the account.
If the password is correct but the account is still not accepted, use Recover your account:
- Enter the email address, phone number, or Skype name used to sign in.
- Choose where to receive the security code.
- Enter the code.
- Set a new password.
If Outlook.com says the account is blocked because of unusual sign-in activity, the account must be unblocked by resetting the password.
If the mailbox is full, Outlook.com email can stop working properly for sending and receiving. Check mailbox storage and Outbox.
If the message is still “We couldn't find an account with that username” after recovery attempts, contact support and report that the username has stopped working.

If this problem is happening in an app rather than on the Outlook.com website:

In new Outlook, select the email account name, choose Continue, and sign in again with the new password.
In the Outlook mobile app, recurring password prompts can happen after security standard updates; install the latest version of the app.
On iPhone/iPad Mail, go to Settings > Mail > Accounts > Outlook, open the account, re-enter the updated password, tap Done, then confirm mail sync works.