Microsoft for Startups – $200 credits exhausted before expiry, account now ineligible, cannot complete business verification

Hello Microsoft for Startups team,

Our company, Otrian UG (haftungsbeschränkt), Germany, joined Microsoft for Startups and activated the initial $200 Azure startup sponsorship credits.

The credits were originally valid until December 3, 2026, but were fully consumed earlier.

We intended to complete business verification to unlock the next milestone. However, the Microsoft for Startups section now shows:

"This account can't be used for Microsoft for Startups credits. Sign in with an eligible Microsoft account to access this offer."

We are using the original Microsoft account, and our Azure subscription remains accessible.

The problem is that the startup portal blocks access to verification and also prevents us from reaching Microsoft for Startups Program Support.

I opened an Azure Subscription Management support ticket (2611090050002429), but could not select Microsoft for Startups benefits as the support category.

1. Can our original startup enrollment be restored to allow business verification?

Can our existing support ticket be routed to Microsoft for Startups Program Support for a manual enrollment/entitlement review?

I found several founders reporting the same error, but could not find a confirmed resolution.

Thank you for your assistance.