my word is not working for a month now without any reason

lara tomas 0 Reputation points
2026-11-11T09:36:51.2766667+00:00

When I open my word it said that there is an error and it wont work so it will be closed down. I start to right something and after 5 minutes everythig just shot down. There is no reason for not working.

Microsoft 365 and Office | Word | Other | Windows
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  1. DaveM121 947.5K Reputation points Independent Advisor
    2026-11-11T10:09:44.92+00:00

    Hi Lara,

    This seems to be an ongoing problem with the Office apps for a couple of days which may be caused by an update, there are many people reporting this problem.

    Before performing this process to ensure you do not loose the Office installation during the repair, please log into your Microsoft account on this link (https://account.microsoft.com/services/) and check to ensure your Office licence or Microsoft 365 subscription is listed correctly on your account.

    Open the Settings App (gear icon on your Start Menu)

    Go to Apps - Installed Apps or Apps and Features

    Then, scroll down to find Microsoft Office or Microsoft 365.

    Select that and choose Modify - Online Repair

    That should fix any issues with your Office Installation.

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  2. Bulldog 5,520 Reputation points
    2026-11-11T09:51:41.4466667+00:00

    "There is no reason for not working."

    There's always a reason why something doesn't work. Fortunately , in the case of Microsoft 365, if you don't know the reason there are no worries because Microsoft makes it very easy to reinstall the software with their Click-2-Run installer.

    Just uninstall Microsoft 365 and then download and reinstall it from Microsoft's website. Your product license was already recorded, so no need to enter it again. If you'd like details on the uninstall/reinstall procedure, we'll be gland to help.

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  3. AI answer

    2026-11-11T09:37:08.9833333+00:00

    Use this order for Word closing with an error after a few minutes:

    1. Update Office
      • Open any Office app.
      • Go to File > Account.
      • Under Product Information, select Update Options > Update Now.
      • If Update Now is not shown, select Enable Updates first.
    2. Start Word in Safe Mode to check add-ins
      • Press Windows + R.
      • Type winword /safe and press Enter.
      • If Word opens in Safe Mode, go to File > Options > Add-Ins.
      • In Manage, select the add-in type and choose Go.
      • Clear one add-in at a time, select OK, then restart Word normally.
      • Older add-ins such as ABBYY FineReader and Dragon Naturally Speaking are known to cause problems.
      • If Word does not start in Safe Mode, the issue is likely not an add-in.
    3. Run an Office repair
      • Try a Quick Repair first.
      • If that does not fix it, run Online Repair. This is more thorough.
      • In Windows, open Settings > Apps.
      • Find Microsoft Office or Microsoft 365.
      • Select it, then choose Modify > Online Repair.
      • Note: Online Repair is more thorough and may effectively reinstall Office.
    4. Install Windows updates and update device drivers
      • Go to Settings > Windows Update and select Check for updates.
      • Install available updates.
      • If the issue continues, update drivers for the video card, printer, mouse, and keyboard.
      • On laptops, also check the laptop manufacturer’s site for updated drivers.
    5. If Word still closes unexpectedly when working with cloud files
      • There was a known issue in Office Version 2205 where Word, Excel, and PowerPoint could close unexpectedly when opening, saving, uploading, or downloading cloud documents.
      • The fix was released in Version 2206 (Build 16.0.15330.20230).
      • Install the latest Office updates using File > Account > Update Options > Update Now.
    6. If nothing helps, uninstall and reinstall Office
      • Use the Office uninstall troubleshooter.
      • Restart the PC after uninstalling.
      • Reinstall Office.

    If the problem is only in Word, an additional troubleshooting step is to start Word with winword /a. If Word works with that switch, the issue can be related to add-ins or Word settings.

    Warning: Advanced Word-only fixes in the registry exist, but they reset Word settings and can cause serious problems if done incorrectly. Back up the registry first before using any registry method.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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