I cannot receive hotmails

Fred Greaves 0 Reputation points
2026-11-10T17:00:25.14+00:00

My hotmail account has been hacked. I have dealt with all the issues but I cannot receive emails.

Outlook | Web | Outlook.com | Email
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  1. Vikki-T 13,945 Reputation points Microsoft External Staff Moderator
    2026-11-11T06:50:32.9866667+00:00

    Hi Fred Greaves,

    I understand how concerning it is to regain access to the account and then find that new messages still are not arriving.

    Since the previous guidance already covers the common mailbox settings, the most useful next step is to determine whether incoming messages are being rejected. Please ask a trusted contact to send you a test email and confirm whether they receive a non-delivery report. Also let me know whether you are unable to receive mail from everyone or only from specific senders.

    If the issue affects all senders and continues in https://outlook.live.com/, even after confirming that your storage is not full and no unfamiliar rules or forwarding settings remain, please contact Microsoft Support. This is a user-to-user forum, so contributors cannot access the account or investigate server-side restrictions, but Microsoft Support may be able to review the account status. I know this isn't the news you were hoping for, but I wanted to make sure you got the most accurate information about your situation. Thank you so much for your understanding.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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  2. AI answer

    2026-11-10T17:00:40.3666667+00:00

    If the account was hacked and the password has already been changed, the most likely causes are hidden mailbox settings or a temporary account restriction.

    1. Check mailbox storage first. If Microsoft cloud storage or the mailbox is full, Outlook.com cannot send or receive email, and messages sent while storage was full can bounce back to the sender.
    2. Check for inbox rules. In Outlook.com, open Settings and review Mail > Rules. Delete any rule that deletes messages, moves them to another folder, or redirects them.
    3. Check forwarding. In Outlook.com, review Mail > Forwarding and make sure forwarding is turned off unless it was intentionally configured.
    4. Check Junk Email and message filtering.
      • Review the Junk Email folder.
      • If valid messages are there, mark them as not junk.
      • Check the Other tab and any filters that may be hiding messages.
      • Restore message sorting with Filter > Sort > Date if messages appear out of order.
    5. Check whether the account is temporarily blocked. Outlook.com accounts can be temporarily blocked after unusual sign-in activity. If that happened, reset the password to unblock the account.
    6. Review account security settings after the hack. Check account settings such as connected accounts, forwarding, and automatic replies, because some settings may have been changed during the compromise.
    7. If the account may still be compromised, run a full malware scan on the PC before changing the password again, then change or reset the password and use a strong password.
    8. If email still does not arrive, use the Outlook.com support path from Help in Outlook.com and, if needed, the Microsoft account sign-in helper.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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