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2 weeks ago, OneDrive asked me to sign in. Strange I thought.
I go to log in i get account not found.
Recover username I gets a recovery email that's not mine? Hacked?
I open a call, very difficult todo without an account. Supply the details IP address and such.
I get a ref number and then i waited 3 days. Nothing! Send some more info purchase details. 2 More days.
Get and email call closed unable to obtain enough information. Then i get and email my OneDrive subscription is cancelled.
Now I have no way to access my account or my onedrive. How is onedrive supposed to be a backup when even the files on my pc can't be accessed because they "syncing".
Phoning the Support numbers is a waste of time because its AI and it just sends me back to the website. Now it doesn't even take my calls just sends me to the website for password reset which doesn't help. Once The helpdesk answered in Chinese.
So I am locked out. Can't access my purchased apps on store. Can't access important files on cloud or local. Helpdesk tickets are getting closed with no way to explain or talk to a human.
Cant reset if account if it says it doesn't exist. I am stuck in a pure nightmare. Microsoft why is everything so bad. Hire back the humans who can understand your customers.
A Microsoft file hosting and synchronization service.
Oh and when i opened one drive to sigin in these are the mail account I see. Lovely none of them are mine. So i dont mind posting the details they not mine. Some slimy hackers no doubt.
******@outlook.com
Verify your email
We will send a verification code to je*****@diesssuat.live. To verify that this is your email address, enter it below.
Hello,
Account recovery issue cannot be done via a call/chat via support though. Microsoft has a very strict process and they can only be submitted via the correct form.
It sounds like your account might have been hacked and taken over.
I am so sorry this happened. Please fill out the Recover My Account form: https://aka.ms/recovermyaccount
Instruction for each field can be found here: https://support.microsoft.com/accounts-billing/manage/guidance-notes-for-the-microsoft-account-recovery-form
Contact email: Use an email address you currently have access to. This is where Microsoft can contact you regarding your request.
Response time: A response may take around 5 business days, although this is not guaranteed. Please save this to your safe sender: [email protected]
Date of birth: Pay close attention to the required date format. This is an area where users sometimes make mistakes because it is asking for US date format.
Account information: Provide as much accurate information as possible. If you genuinely don't know an answer, it is better to leave it blank if allowed rather than guess.
Device and location: If possible, complete the form using a computer, Wi-Fi network, and location you normally use to access your account. This may help Microsoft recognize your usual sign-in activity.
============================
Also, to avoid any misunderstanding or false expectations, I'm an independent community user. I can help you navigate and make sure you are using the right tool/resources, but I don't have access to your account and cannot manually recover or unblock it. The final decision is made by the account security review team, so I cannot guarantee the outcome.
Microsoft Support also cannot bypass the required account verification or reinstatement process.
Lastly, please don't share any passwords, verification codes, or other private account information here, as this is a public forum.
Thanks, really appreciate the attempt. Contact email: Use an email address you currently have access to. This is where Microsoft can contact you regarding your request. Well this happens to also be the same as my account name. So i have access my mail which is not MS, but you can't get them to send you the mail.
I have tried Recover My Account form: https://aka.ms/recovermyaccount. I get a you setup MFA and we can't reset that message. I can change the password using my MFA and it accepts it but it required 2 forms of id the recovery email address is changed (so like 99% sure i was hacked.) I don't know its strange. i try to logon and its this account doesn't exist. I try a password recovery and it like ok, enter this email which isn't mine, but ask for a Code from my app and sure go ahead changed the password. and when we back to step 1. Account does not exist.
And then help tickets get automatically close because they like oh you got MFA you good laters.
Its so frustrating. How could they think this AI chat and phone support is anywhere near ready for users.
I am ranting now... agh.
Contact email can be any email address; it doesn't have to be related to the account you are trying to recover at all. It is simply an email that Microsoft can get ahold of you at. I am not sure what you meant by "you can't get them to send you the mail." What mail are you expecting here? Can you please clarify?
Are you sure you had already filled out the "Recover My Account" form? That's what many users would tell me when, in fact, they filled out the "Account recovery" form. These forms' names are incredibly similar, but they are not for the same purposes, and the limitations are also not the same.
The Account Recovery form (ACSR), which I believe you filled out, is for if you simply forgot your password and your contact information is outdated, so you cannot go through the reset. However, if 2FA is enabled, you would get an error that they cannot help.
However, the "Recover My Account" form is for hacked accounts and account takeovers. Setting up 2FA or not doesn't limit your submission. At the end, it all comes down to whether you could prove ownership.
I am afraid the "didn't resolve" vote is a bit premature. There's still hope. Don't give up. Fill out the right form. If they need more info, they will be in touch with you and provide you with a list of information they need from you. This is why I provided you the email address they would use to communicate with you so you can be on the lookout for it.