Azure Artifact Signing Identity Validation Stuck at Action Required After Successful AU10TIX Verification

Question

Azure Artifact Signing Identity Validation Stuck at Action Required After Successful AU10TIX Verification

Bryant Thombs 0

Hello Microsoft Artifact Signing Support Team,

 I am experiencing an issue with individual identity validation for an Azure Artifact Signing account.

 I successfully completed identity verification through AU10TIX and received a Verified ID in Microsoft Authenticator on my Samsung Galaxy S25 Ultra.  However, my Artifact Signing identity-validation request remains in the "Action Required" state.

 When I attempt to reopen the verification link, Microsoft displays the following message:

 "No Access.  Sorry, this link has been used already.  Please return to Artifact Signing to review the status of your request."

 The link became unusable on the same day the verification was initiated, rather than after the documented seven-day expiration period.

 I previously encountered an "App Integrity Validation Failed" error during Face Check.  I have since verified that my device is Play Protect certified, fully updated, and running the latest available Microsoft Authenticator version.

 My current AU10TIX Verified ID is available in Microsoft Authenticator, but I cannot complete its presentation to Artifact Signing.

 Could the Artifact Signing team advise how to obtain a new verification link or reset the verification session without repeating the successful AU10TIX identity verification?

 My Azure subscription uses the Basic support plan, which does not allow me to submit a standard technical support request.

 Thank you for your assistance.

Bryant Thombs 0

Update (November 10, 2026):

 My Azure Artifact Signing individual identity-validation request has now changed from "Action Required" to "Failed."  The request details do not provide a failure reason or error code.

 AU10TIX identity verification was completed successfully, and the Verified ID remains available in Microsoft Authenticator.  However, the Artifact Signing verification link displayed "No Access: This link has been used already" before I could successfully present the credential.

 Could a Microsoft Artifact Signing engineer confirm whether I should create a new identity-validation request using my existing AU10TIX Verified ID, or whether the failed request requires investigation first?

 I can provide the identity-validation ID privately through an official Microsoft support channel if needed.

Your answer

Bryant Thombs 0 Reputation points

2026-11-10T15:57:58.1166667+00:00

Update (November 10, 2026):

My Azure Artifact Signing individual identity-validation request has now changed from "Action Required" to "Failed." The request details do not provide a failure reason or error code. AU10TIX identity verification was completed successfully, and the Verified ID remains available in Microsoft Authenticator. However, the Artifact Signing verification link displayed "No Access: This link has been used already" before I could successfully present the credential. Could a Microsoft Artifact Signing engineer confirm whether I should create a new identity-validation request using my existing AU10TIX Verified ID, or whether the failed request requires investigation first? I can provide the identity-validation ID privately through an official Microsoft support channel if needed.