Surface pro 4 Battery is dead

SAIF ALNABOLSI 0 Reputation points
2026-11-09T14:56:41.33+00:00

2 months ago my #surface_pro_4 just stopped turning on I changed the charging cable and still screen is black the charger light is on !

I did all the steps or start button then 15 se on volume +&- nothing it is dead completely!

My device is out of warranty but I want to replace the #dead_battery !?

is there any place in the surroundings of Paris France to do such thing !?

apple has more shops where we can talk to people !

⚠️can you please help ⚠️

Surface | Surface Pro | Power and battery
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  1. AI answer

    2026-11-09T14:56:58.48+00:00

    If the charger light is on but the Surface Pro 4 stays black and does not turn on after charging and force-restart attempts, start with these checks:

    1. Disconnect all accessories, including USB devices, SD cards, external displays, Type Cover, and any dock.
    2. Connect the power supply designed for the Surface and charge it for at least 15 minutes.
    3. Try the keyboard shortcut Windows logo key + Ctrl + Shift + B if a keyboard is connected.
    4. Force a restart by pressing and holding the power button for about 20 seconds until the logo screen appears.

    For battery-related charging issues, Microsoft also recommends:

    1. Try a different power outlet.
    2. Make sure all cable connections are secure.
    3. If using a Surface Connect charger, confirm the LED is on.
    4. Disconnect high-power accessories.
    5. In the Surface app, check Help & support for updates and use Get help.

    If the battery is not detected or the device turns off as soon as it is unplugged, a service request is the recommended path.

    For battery replacement, the available options are:

    • Authorized Service Provider support: in-person service may be available depending on country or region.
    • Battery replacement service through Microsoft: out-of-warranty battery replacement may be available depending on device.
    • Self-repair: replacement components and service guides are available for some devices, but self-repair should be done only by skilled technicians with the right tools.

    If the device is still not charging or not turning on, available service paths include:

    • Send to Microsoft by creating a service order and printing a shipping label.
    • Get in-person support through Authorized Service Providers in supported countries or regions.
    • Self-repair if technically experienced and the required parts and guides are available.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. S.Sengupta 33,176 Reputation points MVP Volunteer Moderator
    2026-11-10T00:44:22.91+00:00

    Yes! There are several independent repair centers in Paris, France, that specifically handle Microsoft Surface devices. And importantly, you do not necessarily have to abandon your Surface Pro 4 just because it is out of warranty.

    https://www.micrococktails.fr/

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