STOP please
surface laptop black screen
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 70%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJA%3C/text%3E%3C/svg%3E)
jack and lynne frost
0
Reputation points
I am unable to start-up my surface7 laptop, just get black screen with momentary ms logo
Surface | Surface Laptop | Display and screen
3 answers
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 82%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEN%3C/text%3E%3C/svg%3E)
Emma1-N 14,920 Reputation points Microsoft External Staff Moderator2026-11-09T23:38:12.27+00:00 Welcome jack and lynne frost,
Thanks for reaching out to Microsoft Q&A Forum. I understand that your Surface Laptop 7 won't start up. It shows the Microsoft logo for a moment, then the screen goes black.
To narrow down the issue, could you please confirm:
- Does the Surface restart and show the logo again and again, or does the screen stay black after the logo while the keyboard backlight or Caps Lock light still turns on?
- Did this start right after a Windows update, a driver or app install, or after the device was dropped or exposed to liquid?
In the meantime, you can try these steps:
1, Check whether Windows is running behind the black screen
- Connect the Surface to an external monitor or TV with a USB-C to HDMI or USB-C to DisplayPort adapter.
- If the desktop shows on the external display, press Windows + P, select PC screen only, and then restart the Surface.
2, Open the Surface UEFI to confirm the display and boot settings
- Shut down the Surface.
- Press and hold the volume-up key on the keyboard, then press and release the power button. Keep holding volume-up until the Surface UEFI screen appears.
- If the UEFI screen appears, the built-in display is working. Go to Boot configuration and make sure Windows Boot Manager is at the top of the list. Under Security, make sure Secure Boot is turned on.
- Select Exit, then Restart now.
3, Start the Windows Recovery Environment and run Startup Repair
- Press the power button. When the Microsoft logo appears, hold the power button until the device turns off.
- Repeat this 3 times. On the next start, the Surface should open Automatic Repair.
- Select Advanced options, then Troubleshoot, then Advanced options, then Startup Repair.
4, Remove a recent update or restore the system
- In the same Advanced options menu, select Uninstall Updates, then Uninstall latest quality update. If the issue continues, also try Uninstall latest feature update.
- Or select System Restore and choose a restore point from before the issue started.
Looking forward to your update.
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Emma1-N 14,920 Reputation points Microsoft External Staff Moderator
2026-11-11T07:36:17.8833333+00:00 Hello jack and lynne frost,
I just wanted to check if my previous response addressed your question correctly. If there is anything I may have misunderstood, I would truly appreciate it if you could provide a bit more detail to help me better understand your needs.
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jack and lynne frost 0 Reputation points
2026-11-11T07:43:55.6833333+00:00 Thanks but I have already tried all th things sugested, the laptop is dead.
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jack and lynne frost 0 Reputation points
2026-11-09T14:08:10.6966667+00:00 not succesful, still black scree