OneDrive refuses every location on my internal D: drive

Open a Microsoft Support case and request escalation as a reproducible OneDrive sync-client regression, because an NTFS, non-ejectable D: drive is supported and all applicable local recovery steps have already been exhausted.

What the available evidence establishes

• Microsoft supports placing the OneDrive folder on another drive such as D:\; the documented procedure is unlink, move, and relink using Change location. ^1^
• For Windows external storage, OneDrive requires NTFS and a non-ejectable drive; removable USB drives are unsupported. Your internal fixed NTFS disk meets those documented requirements. ^2^
• The same PC/account accepting C:\Users\WIN11\OneDrive, while every folder on D: is rejected immediately, isolates the failure to how the client evaluates that volume rather than account authentication or the existing folder’s contents.
• The release notes list 26.198.1011.0006 and 26.189.0928.0009, but only describe general reliability and performance fixes. They do not identify this D-drive rejection or publish a corresponding fix. ^3^

This is therefore consistent with a regression, but the available Microsoft material does not confirm its root cause or provide a client-side workaround. The peer reports strengthen the escalation case but do not establish that all incidents have the same cause.

File the escalation

On the OneDrive folder-location support page, use Contact Microsoft Support, enter the problem, select Get Help, and continue to Contact Support for the personal Microsoft account. Microsoft Q&A cannot access telemetry, create a product-team incident, or issue account credits. ^1^

Use a concise case description such as:

Suspected OneDrive Windows regression: all locations on an eligible internal fixed NTFS D: volume rejected during setup
First observed: 8 November 2026
Windows 11; personal Microsoft 365 account
OneDrive builds tested: 26.198.1011.0006 and 26.189.0928.0009
D: is an internal SATA disk, GPT/NTFS, online, healthy, and reported by Windows as fixed/non-ejectable.
D:\, D:\OneDrive, and a new empty D:\OD2 are rejected instantly with “Your OneDrive folder can’t be created in the location you selected.”
The same client and account accept C:\Users\WIN11\OneDrive.
Unlink/restart, clean uninstall/reinstall, removal of the OneDrive HKCU key, permissions changes, disabling sharing, and mounting D: beneath C: did not change the result.
Please capture setup telemetry and escalate to the OneDrive Windows sync-client product team as a suspected volume-classification regression.

Attach:

1. A screenshot or recording showing selection of D:\OD2 and the immediate error.
2. Exact reproduction timestamp, including time zone.
3. Windows edition and full OS build from winver.
4. OneDrive version from OneDrive cloud icon → Help & Settings → Settings → About.
5. Screenshots of Disk Management and D: Properties → General, showing internal/online/healthy/NTFS status.
6. The peer-report URL and dates.
7. A list of the attempted steps, explicitly asking support not to restart the case with reinstall, relink, permissions, or another empty folder.

Keep the original D:\OneDrive data unchanged until support finishes collecting evidence. Do not reformat the disk or reinstall Windows for this OneDrive-only symptom.

Ask the agent for:

• The support case number.
• Confirmation that the case was escalated to the OneDrive sync-client team.
• Any incident or known-issue identifier.
• The specific client build or configuration change containing the fix, if one becomes available.

Subscription credit or refund

There is no published entitlement here to compensation for lost time or third-party troubleshooting costs. Request a discretionary service credit from Microsoft account/billing support under the same case, but approval cannot be guaranteed.

If seeking a subscription refund instead, Microsoft’s documented process is Microsoft account → Services & subscriptions → Microsoft 365 → Manage → Cancel; refund eligibility is evaluated during cancellation and depends on purchase timing, product, and country or region. Do not use this route merely to request a credit unless cancellation is acceptable. [^4^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft subscription refund policy | Microsoft Support")

References

1. Change the location of your OneDrive folder | Microsoft Support
2. [Mac](https://support.microsoft.com/onedrive/install-onedrive-on-an-external-drive#unlink-onedrive-and-run-onedrive-setup-again-on-mac)
3. OneDrive Sync release notes - SharePoint in Microsoft 365
4. [Microsoft subscription refund policy | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])