My mouse can pair and scroll but when I click, it does nothing and makes no clicking sound as well. Only when I press really hard it will do something.

Max Chung 0 Reputation points
2026-11-09T02:26:59.48+00:00

My mouse can pair and scroll but when I click, it does nothing and makes no clicking sound as well. Only when I press really hard it will do something.

Windows for home | Other | Search, touch, and mouse
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  1. AI answer

    2026-11-09T02:27:29.7833333+00:00

    Test the mouse on another computer; if the button still responds only to unusually hard pressure and produces no normal click, the physical button mechanism is defective and the mouse should be repaired or replaced.^1^

    Confirm the hardware fault

    1. Check around the button for dirt or debris. Turn the mouse off first and remove only loose debris without forcing liquid into it. Microsoft recommends checking that dirt is not blocking mouse components.^2^
    2. Connect or pair the mouse with another computer.
    3. Test both buttons in several applications.
      • If the same button requires excessive pressure, the internal microswitch or button mechanism has likely failed.
      • Replace the mouse, or seek repair if it is under warranty. Continued hard pressing can worsen the damage.

    As an additional Windows-side test, open Start → search for “Mouse settings” → Additional mouse options → Buttons, temporarily swap the primary and secondary buttons, and select Apply. If the physical button remains intermittent after its Windows function changes, that confirms the physical button is at fault.^1^

    Only if it works normally on another computer

    That result points to a Windows configuration or driver issue instead:

    1. Open Settings → Windows Update → Check for updates and install available updates.
    2. Search for and open Device Manager.
    3. Expand Mice and other pointing devices.
    4. Double-click the mouse, select Driver → Update Driver, and follow the prompts.^2^
    5. For a USB receiver, unplug it for about 10 seconds and reconnect it directly to another USB port rather than through a hub.

    Because pairing, pointer movement, and scrolling already work, re-pairing is unlikely to correct a button that has lost its normal mechanical click.

    References

    1. My left click usually not working - Microsoft Q&A
    2. Mouse and keyboard problems in Windows | Microsoft Support
    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. Max Chung 0 Reputation points
    2026-11-09T02:28:07.74+00:00

    how much warranty is there

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  3. Estrella721 47,785 Reputation points Independent Advisor
    2026-11-09T03:05:37.0666667+00:00

    Based on your description, this sounds like a possible hardware issue with the mouse's clicking mechanism.

    To test this, try connecting a different mouse and check if it works properly. If the other mouse works without any issues, this would indicate that the original mouse may be faulty.

    In that case, try cleaning the mouse, especially around the buttons, to remove any dust or debris that may be interfering with the clicking mechanism. If the issue persists, you may need to have the mouse repaired or replaced.

    If the mouse is still under warranty, I recommend contacting the manufacturer's support team to check whether a replacement is available. If the warranty has expired, you may also consider taking it to a trusted local technician for inspection and possible repair.

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  4. Emma1-N 14,920 Reputation points Microsoft External Staff Moderator
    2026-11-11T03:27:45.64+00:00

    Welcome Max Chung,

    Thanks for reaching out to Microsoft Q&A Forum. I understand your mouse pairs, moves the pointer and scrolls normally, but clicking does nothing and makes no clicking sound unless you press very hard.

    To help narrow this down, could you please confirm:

    1. What brand and model is your mouse, and is it a Microsoft mouse?
    2. Does the problem affect only the left button, only the right button, or both?

    Please make sure you already tried the Q&A Assist amd Independent Advisor steps above . In addition, please try the following:

    1, Make sure ClickLock is turned off

    • Press Windows + R, type main.cpl and press Enter.
    • On the Buttons tab, clear the Turn on ClickLock checkbox, then select Apply and OK.

    2, Make sure Mouse keys is turned off

    • Open Settings, then Accessibility, then Mouse.
    • Turn off Mouse keys.

    3, Check the power source

    • Replace the batteries with new ones, or fully charge the mouse if it's rechargeable.
    • Low power can make a mouse respond unreliably.

    4, Reset the button settings in the mouse software

    • If the mouse uses its manufacturer's app, such as Microsoft Mouse and Keyboard Center, open it and make sure the buttons are set to their default actions.
    • If there's a firmware update for the mouse, install it from the app.

    Looking forward to your update.

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