Unable to connect to Eduroam network

Tom 0 Reputation points
2026-11-09T02:23:33.6233333+00:00

I was previously connected to the eduroam network however i am now unable to connect or cant connect to the network despite all the basic troubleshooting. I have forgotten network, reset computer and done many basic troubleshooting and i have reached the end of my basic abilities. I would appreciate someone to help me figure this out

Windows for home | Windows 11 | Internet and connectivity
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  1. AI answer

    2026-11-09T02:23:51.1933333+00:00

    Since basic steps were already tried, move to the next Windows 11 checks in this order:

    1. Run the built-in Windows 11 network troubleshooter.
      • Open Get Help and run the Network and Internet troubleshooter.
      • This can automatically diagnose and fix many Wi‑Fi issues.
    2. Verify Wi‑Fi is actually available on the device.
      • Select the Network / Sound / Battery area on the taskbar.
      • Confirm Wi‑Fi is turned on.
      • Go to Settings > Network & Internet > Airplane mode and make sure Airplane mode is off.
    3. Check whether the problem is the network or the PC.
      • Try connecting another phone or laptop to the same eduroam network.
      • If other devices also fail, the issue is likely with the network itself.
      • If other devices connect, the issue is likely on the Windows device.
    4. Try the other Wi‑Fi band if it appears.
      • If the available network list shows both 2.4 GHz and 5 GHz versions, try the other one.
    5. Reset the Windows network stack manually.
      • Open Search, type command prompt, then select Run as administrator.
      • Run these commands in order: 
             netsh winsock reset
     netsh int ip reset
     ipconfig /release
     ipconfig /renew
     ipconfig /flushdns
      • Then try connecting again.
    6. Reinstall the Wi‑Fi adapter driver.
      • Open Device Manager.
      • Expand Network adapters.
      • Right-click the Wi‑Fi adapter and uninstall it.
      • Restart the PC.
      • Windows should automatically reinstall the latest driver.
      • This is especially useful if the problem started after an update.
    7. Disable Wi‑Fi power saving.
      • In Device Manager, right-click the Wi‑Fi adapter and select Properties.
      • Open the Power Management tab.
      • Clear Allow the computer to turn off this device to save power.
    8. Check for Windows updates.
      • Go to Start > Settings > Windows Update > Check for updates.
      • Install updates, then restart the PC.
    9. Use Network reset as the last step.
      • Go to Start > Settings > Network & internet > Advanced network settings > Network reset.
      • Select Reset now > Yes.
      • Important: this removes installed network adapters and resets their settings to default. VPN software or virtual switches might need to be reinstalled afterward.
    10. If the network still does not appear or still refuses to connect after the reset:
    • Check Device Manager > Network adapters and confirm the wireless adapter is present and enabled.
    • If the Wi‑Fi option is missing, restart WLAN AutoConfig from services.msc.

    For deeper troubleshooting, collect details before repeating resets or driver removal, because those actions can remove evidence that helps diagnose the issue.

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  2. Norah-L 13,390 Reputation points Microsoft External Staff Moderator
    2026-11-09T06:54:29.03+00:00

    Hello Tom,

    It sounds like the problem may be with the eduroam profile, certificate, or your university account rather than the Wi-Fi adapter itself.

    Using another internet connection or a mobile hotspot, download your institution’s official eduroam installer through the eduroam Configuration Assistant Tool. Select your university and run its installer. This installs the authentication settings and certificates required by that institution. Avoid accepting or installing certificates from unofficial sources.

    Disclaimer: The link above is not a Microsoft website; it is operated by GÉANT for participating educational institutions.

    When signing in, enter the full username format required by your university, often including the domain after the @ symbol. If you recently changed your university password, check whether eduroam requires a separate Wi-Fi password or access token.

    You can also try the additional troubleshooting methods shared in this solved Microsoft Q&A case. Please note that eduroam settings vary by institution, so only use the certificate and authentication settings confirmed by your university’s IT department.

    Note: Although the referenced case uses the tr-TR (Turkish) locale, both the question and answer are written in English.

    If the issue continues, please contact your university IT helpdesk. Ask them to confirm that your account is enabled for eduroam and that its certificate or network-access token has not expired.

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