my connection to my boom 4 is glitchy it has a glitch every 15 seconds

steven turnbull 0 Reputation points
2026-11-09T01:49:04.2266667+00:00

my connection to my boom 4 speaker has a cut out after 15 seconds it keeps going but it is like a glitch and my speaker is right next to it

Windows for home | Windows 11 | Devices and drivers
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  1. SD - IA 182.6K Reputation points Independent Advisor
    2026-11-09T02:35:37.0266667+00:00

    Hi,

    Let me see what I can do to help you out.

    Please supply the following Information.

    Right-click the Start button and Choose the Run option

    Type in msinfo32

    Press enter.

    Take a screenshot of the System Summary window and post it in the next reply.

    I look forward to your response and am eager to collaborate until we find a solution.

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  2. AI answer

    2026-11-09T01:49:44.6966667+00:00

    Disable Bluetooth power saving in Windows 11 first, because recurring Bluetooth audio dropouts are specifically addressed by preventing Windows from turning off the Bluetooth adapter to save power.^1^

    Disable Bluetooth power saving

    1. Select Start, type Device Manager, and open it.
    2. Expand Bluetooth.
    3. Right-click the PC’s Bluetooth adapter—its name may contain Intel, Realtek, Qualcomm, or Radio—and select Properties.
    4. Open the Power Management tab.
    5. Clear Allow the computer to turn off this device to save power.
    6. Select OK, then restart the PC.
    7. Play audio through the BOOM 4 for several minutes and check whether the 15-second cutout has stopped.

    If this is a laptop, also select the Battery icon and temporarily turn Energy Saver off while testing.^1^

    If there is no Power Management tab, skip directly to the driver steps below.

    If it still cuts out

    1. Set the Bluetooth audio format
      • Connect the BOOM 4.
      • Go to Settings → Bluetooth & devices → Devices.
      • Select the speaker, then Advanced sound properties.
      • Under Output settings, choose 2 channels, 16 bit, 48000 Hz (DVD Quality).^2^
    2. Restart the Bluetooth service
      • Press Windows key + R.
      • Enter services.msc and select OK.
      • Right-click Bluetooth Support Service and select Restart.
      • Test the speaker again.^1^
    3. Update the PC’s Bluetooth driver
      • Open Device Manager → Bluetooth.
      • Right-click the Bluetooth adapter.
      • Select Update driver → Search automatically for drivers.
      • Restart after installation.^2^
    4. If Windows finds no newer driver, download the Windows 11 Bluetooth/Wireless driver for the exact PC model from the PC manufacturer’s support site. Run the downloaded .exe; if it provides driver files instead, use Update driver → Browse my computer for drivers, select their folder, complete installation, and restart.^3^

    Isolate the faulty side

    Test the BOOM 4 with a phone or another computer:

    • It also glitches there: the problem is likely on the speaker side; update it through its manufacturer’s app if available, reset it using the manufacturer’s procedure, or contact speaker support.
    • It works normally elsewhere: concentrate on the Windows PC’s Bluetooth adapter and driver.

    As a final Windows repair, uninstall the Bluetooth adapter under Device Manager → Bluetooth → adapter → Uninstall device, shut down, wait a few seconds, and turn the PC on again. Windows should reinstall it; if not, select Device Manager → Action → Scan for hardware changes.^3^

    References

    1. Windows 11
    2. Windows 11
    3. Windows 11
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