I sent an invitation to my wife to join my ms365 sub. however she gets stuck in a loop

mike summers 0 Reputation points
2026-11-08T18:20:58.3766667+00:00

it seems that the e mail address she has was used at some time in the past as a recovery e mail address for an MS account. The system takes her in a loop asking to find her user name and then intends to send a verification e mail to the account which is no longer active.

Microsoft 365 and Office | Install, redeem, activate | For home | Other
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  1. John Jefferson Doyon 90,560 Reputation points Independent Advisor
    2026-11-08T19:05:10.1733333+00:00

    Hi, @mike summers

    She needs to resolve the account recovery issue first. If she can no longer access the old recovery email, she can follow Microsoft's official account recovery process here:

    https://account.live.com/acsr

    Alternatively, if she cannot recover that old account (or wants to skip the hassle), she can simply create a brand-new, fresh Microsoft account using an active email address, and then accept your Microsoft 365 Family invitation with that new account instead.

    Should you need further information please let me know.

    Click "Add comment" to let me know.

    Thanks!

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