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Hello
I am paying for 2 subscriptions -
1 - Via my hotmail that has now been closed down. This one is an annual subscription and because i cannot log in to veryify the cancellation, i cannot cancel it and the payment keeps coming out.
2 - Via my new gmail account - this is the one that i am currently using
I require my hotmail subscription to be cancelled and refunded and cancelled.
Please help?
Thank you
N
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
You will have to try and recover the closed account, so that you can access its billing info and cancel the associated subscription. See https://support.microsoft.com/en-us/accounts-billing/manage/help-with-the-microsoft-account-recovery-form.
I have tried everything and unable to recover the account.
It wont let me pass the questions, although i have answered them correctly. Its been a nightmare and now paying something that i am not able to get into. Is there a customer service email/ human that can help me with this?
Do you have any idea what has happened to the account? If it is permanently closed while there is still an active subscription associated with it, things will become more difficult.
If recovery fails, all you can do is stop the payments through your bank and then also contact Microsoft support via some other Microsoft account that belongs to you.