Refund a one time purchase of Excel and purchase a one time Office

Request the Excel refund through Microsoft Support chat rather than waiting for the missed callback, then purchase Office Home 2024 for Mac as the one-time package containing Word, Excel, and PowerPoint.

1. Request the Excel refund

Because the purchase source was not specified, use the matching route:

• Purchased directly from Microsoft:
  1. Sign in to your Microsoft account Order history using the account used to buy Excel.
  2. Locate the Excel purchase.
  3. Select Request a return if that option appears.
  4. If it does not appear, contact Microsoft Store Sales Support. Online return options are not available for every purchase or market.^1^
• Since the promised callback did not occur: open Microsoft Support, enter Office, select Contact Support, and start a chat with an agent. Ask the agent to review the October 15 Excel order for a refund.^2^

Have these details ready:

• Microsoft account used for the purchase
• Excel order number and purchase date
• Proof of payment
• The earlier support case number, if one was provided
• A brief explanation that standalone Excel did not meet the need for compatible Word and PowerPoint

Refund eligibility must be confirmed by the support agent; this forum cannot access orders or issue refunds.

If Excel was purchased through the Apple App Store, request the refund from Apple Support instead.^3^

2. Buy the correct one-time Office package

For Word, Excel, and PowerPoint without a subscription, purchase Office Home 2024 for Mac. It is a one-time purchase licensed for one Mac.^4^

Official purchase page:

Office Home 2024 for Mac

Office Home 2024 includes Word, Excel, and PowerPoint, but not the cloud-backed services and features included with a Microsoft 365 subscription.^5^

Before purchasing, check Apple menu → About This Mac. Office 2024 for Mac supports the three most recent macOS versions; an older macOS may install only an older Office build and will not receive current security updates.^5^

3. Activate the new license

After Office Home 2024 is associated with the Microsoft account:

1. Run Microsoft’s License Removal Tool to clear the previous Office license.
2. Open Word, Excel, or PowerPoint.
3. Sign in with the Microsoft account used to purchase Office Home 2024.
4. In an Office app, select Help → Check for Updates.^4^

This changes the license used by the installed Office applications; the official upgrade instructions state that removing and reinstalling the applications is not normally required.^4^

References

1. [Work account](https://support.microsoft.com/accounts-billing/manage/get-an-exchange-or-refund-on-devices-bought-from-microsoft#how-to-return-an-item)
2. Unable to Activate Office 2024 - Microsoft Q&A
3. Unable to install Office 2024 on my Mac due to it needing MacOS 14 and I am on 12 - Microsoft Q&A
4. End of support for Office 2019 for Mac | Microsoft Support
5. Office suites for individuals and families | Microsoft Support