AI-103 Exam Booking and Payment Issue

Asad Khursheed 0 Reputation points
2026-11-08T17:03:32.65+00:00

I attempted to schedule my AI-103 certification exam, and the payment of $58 was successfully deducted from my account.

However, after clicking on "Agree and Process," the page redirected me to enter my card details again. When I refreshed the page, all the booking information disappeared, and my exam was not scheduled.

I have a screenshot confirming that the payment was successfully processed.

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  1. Julian Sharp 47,791 Reputation points
    2026-11-08T18:15:34.2866667+00:00

    This is a community forum not support, contact Pearson Vue, the exam provider, https://www.pearsonvue.com/us/en/microsoft.html#customer-service, for issues when scheduling an exam

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  2. AI answer

    2026-11-08T17:04:10.54+00:00

    Contact Pearson VUE Support directly to trace the $58 transaction and recover or refund the incomplete booking; Microsoft identifies the exam delivery partner as the support owner for appointment and scheduling problems.^1^

    Before contacting support

    1. Sign in to Microsoft Learn using the same personal Microsoft account used during checkout.
    2. Select your profile picture → Profile → Certifications.
    3. Check whether the appointment appears at the top of the page. That is where scheduled appointments are displayed.^2^
    4. Open the Pearson VUE dashboard from that certification profile and check My Receipts for the transaction.^3^

    If neither an appointment nor a receipt exists, do not submit another payment while this charge remains unresolved.

    Open the Pearson VUE case

    Use the Pearson VUE Support link under Exam appointment and scheduling issues on the Microsoft Credentials support page.^1^ A closely matched failed-payment-booking case was resolved by contacting Pearson VUE support directly.^4^

    Provide:

    • Exam code: AI-103
    • Transaction date, time, amount, and currency
    • Payment reference or transaction ID
    • Microsoft Learn username and the email associated with the certification profile
    • Intended exam date, time, time zone, and delivery method
    • Screenshot showing the successful charge
    • A statement that checkout returned to the card-entry page and no appointment or confirmation was created
    • Confirmation of whether anything appears under Certifications or My Receipts

    Ask Pearson VUE to:

    1. Trace the payment.
    2. Confirm whether an appointment exists in its system.
    3. Complete/recover the booking if possible, or resolve the charge if no booking was created.
    4. Provide a case number and written outcome.

    Do not post the screenshot, card details, payment reference, or account information publicly.

    If Pearson VUE identifies a Learn-profile problem

    Submit a no-charge Microsoft Credentials support request. Select:

    • Product family: Learning
    • Product or Service: Microsoft Credentials
    • Type of Support: Professional No Charge
    • Preferred contact: Email

    Include the Pearson VUE case number, Learn username, and screenshot. Credentials Support specifically permits screenshots to be attached to the private support request.^1^

    References

    1. Credentials support | Microsoft Learn
    2. Online proctored exams
    3. The Exam Payment Debited but not received any Confirmation or receipt ...
    4. I cant book certification exams at learn.microsoft.com - Microsoft Q&A
    AI-generated content may be incorrect. Read our transparency notes for more information.

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