£104 has been taken from my bank but I have no access to the microsoft products. I am not registered to receive any.

Clare Howden 0 Reputation points
2026-11-07T11:28:50.2366667+00:00

I brought microsoft family two years ago. Used a code to install the microsoft. Now we no longer need the product, I cancelled the subscription. Yu can see I have not subscriptions in my account. I need the subscription to be cancelled properly.

Microsoft 365 and Office | Other
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  1. DaveM121 946.3K Reputation points Independent Advisor
    2026-11-07T12:04:01.72+00:00

    Hi Clare,

    1

    Log into any Microsoft account you may have on this link.

    https://account.microsoft.com/services/

    Do you find an active Microsoft 365 subscription linked to any account you may have, if so, click Manage beside the subscription and from there, cancel the subscription and ensure you disable the recurring billing on the subscription.

    2

    If you do not find any active Microsoft 365 subscription on any Microsoft account you may have, this forum is just a user to user forum, no-one here has any account access, you will need to contact Microsoft Support directly, try using this method to contact their support.

    Go to this link: https://support.microsoft.com/contactus

    Select Microsoft 365

    Click 'Get Home Support'.

    In the box provided, type billing.

    Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

    Navigate to Microsoft 365 and Office - Manage my Subscription.

    Select the 'Chat with support agent in web browser' option

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