Can't reinstall pdfX

Reinstall PDF X: PDF Editor & PDF Reader from the Microsoft Store while signed in with the Microsoft account used for the 2022 purchase; it is a separate product from Adobe Acrobat and normally should not be activated by paying Adobe again.^1^

Reinstall the purchased app

1. Open Microsoft Store on the Windows 11 PC.
2. Select the profile icon, sign out, and then sign in with the same personal Microsoft account used on 31 December 2022.
3. Select Library.
4. Locate PDF X: PDF Editor & PDF Reader and select Install or the download/cloud icon.
5. If it is not listed, open Microsoft account Payment & billing → Order history, set the date range to include December 2022, and find the completed order. Microsoft documents that Store apps can be recovered through Library or order history.^2^
6. If the order has only Install and no product key, select Install. Microsoft notes that an app may not have a separate product key.^2^

The product displayed must be PDF X, not Adobe Acrobat Reader. Adobe Acrobat is a different Store product, so an Adobe payment or activation screen will not restore the PDF X purchase.^3^

If PDF X installs but Premium remains locked

Check the 2022 order description to determine whether it covers the app, a subscription, or a lifetime in-app purchase. The current PDF X listing includes optional in-app purchases, including subscription and lifetime-license options.^1^

If Microsoft Order History shows that entitlement as Completed or Redeemed, but PDF X still requests payment:

1. Open the Get Help app from Start.
2. Enter Microsoft Store purchase missing.
3. Select Contact Support.
4. Ask the agent to verify the entitlement attached to the purchasing Microsoft account.
5. Provide the invoice privately to the support agent—do not post the full invoice number in a public forum.

Order History is the appropriate place to verify the account, date, status, and invoice details.^4^

If Microsoft confirms that the Store entitlement is valid but Premium still does not unlock inside PDF X, contact the PDF X publisher through the support link on its Microsoft Store product page. Only the publisher can correct an app-side license-recognition problem.

References

1. PDF X: PDF Editor & PDF Reader - apps.microsoft.com
2. Find and install your Microsoft downloads from Microsoft Store | Microsoft Support
3. Adobe Acrobat Reader DC - Download and install on Windows | Microsoft Store
4. View your Microsoft Store order history | Microsoft Support