outlook mail keep asking to verify being an human and 6 digit code

krx-4812 0 Reputation points
2026-11-06T22:14:47.1433333+00:00

as title said despite i have 2 step verification disabled , everytime i login to outlook mail on browser with correct details it ask me to confirm being an human and send code on phone number , i would like to not have to do it everytime since as said the 2 step verification is disabled , this issue only started this week and never changed browser or pc so not sure what causing this , hope to have a solution soon , i'm very tired having to solve these puzzles for verifyng myself when i have to login fast and read my emails , thanks

Outlook | Web | Outlook.com | Email
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  1. krx-4812 0 Reputation points
    2026-11-07T05:50:00.34+00:00

    don't have vpn , i'm using firefox and there are no unusual sign in , is something started these days and nothing changed on my setup , for privacy have used option for anonymous browsing so i have to sign in every time i close browser , but never had to solve puzzles or veryfing being human everytime , hope can be fixed , i'm tired , i just want to be able to sign in with correct mail and password and nothing else , thanks

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  2. Emma1-N 14,905 Reputation points Microsoft External Staff Moderator
    2026-11-07T04:04:00.7766667+00:00

    Welcome krx-4812,

    Thanks for the details. I understand how tiring it is to solve a puzzle and wait for a code every time you just want to check your email quickly.

    Turning off two-step verification only removes the required second step on every sign-in. Your account can still ask for a security check (the "verify you're human" puzzle and a code) if something about the sign-in looks unusual or if the browser isn't remembering you.

    A few quick questions first:

    • When you sign in, do you check the "Stay signed in?" box and select "Yes"?
    • Do you use a VPN, proxy, or privacy or ad-blocking browser extension? Is your browser set to clear cookies when you close it?
    • Which browser are you using (Edge, Chrome, Firefox…)?

    Please try the step below:

    • Check recent activity: Go to https://account.live.com/Activity and look for sign-ins you don't recognize. If you find any, select Secure your account and change your password.
    • Stay signed in: Select Yes on the Stay signed in? screen. Also make sure your browser isn't set to delete cookies when it closes.
    • Turn off VPN, proxy and extensions: These can make a sign-in look unusual. Turn them off, then sign in at https://outlook.live.com.
    • Add a quicker way to verify: At https://account.microsoft.com/security, select Manage how I sign in > Add a new way to sign in or verify. Then add the Microsoft Authenticator app or a passkey, so any future check only takes a tap.

    Looking forward to your update.

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