How can I get a refund for something I never got?

Frankie 0 Reputation points
2026-11-06T21:35:14.7833333+00:00

I'll try to summarize this best I can. 10/24 I ordered the 25th anniversary controller, got the tracking number and was estimated for 10/28. That day came and went and today the tracking still shows UPS still hasn't even gotten the package. For the past week or so, I have been on a manhunt to just find any human person that can help me with this. The AI chat is no help, it directs me the support page which I can only get more ai chat. Managed to find phone numbers to call but they keep directing me to the website.

I tried to initiate a refund from the order page but, big shocker, they won't send me my money until I send the controller that I never got.

Why is it so hard to just get a refund for something I never got? I don't even want the controller anymore because I'm so sick and tired of it.

Tl;dr How can I get a hold of a person that can actually help me?

Edit: I paid through PayPal and submitted a dispute through them so hopefully that works

Windows for home | Other | Gaming
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  1. Carl-L 24,825 Reputation points Microsoft External Staff Moderator
    2026-11-07T08:48:58.2933333+00:00

    Hello Frankie,

    Welcome to Microsoft Q&A forum.

    It's unfortunate to hear what you've been through. Unfortunately, this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas. In this case, please contact Microsoft Support for more information about your order status.

    • Visit this website: Contact - Microsoft Support
    • Type Contact in the search box.
    • Now click Get help, and Select Contact Support or Sign in to contact support below.
    • Go to the Products and services tab, and choose either Microsoft 365 and Office category.
    • On the Category tab, choose Technical support.
    • Go to Confirm.
    • You can now choose the option of Chat with a support agent on your web browser.

    Thank you for your understanding.

     

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