Request for Review and Reinstatement of My Microsoft Rewards Account

Submit the reinstatement request through the Microsoft Rewards Support form, signed in with the same Microsoft account associated with the suspended Rewards profile.

Submit the appeal

1. Sign in with the affected Microsoft account.
2. Select the option concerning a suspended Rewards account.
3. Include:
   • The approximate date the suspension appeared.
   • A clear request for a manual review.
   • Any relevant recent activity, such as travel, redemption attempts, or changes to account information.
   • A statement that you are unaware of any violation and are willing to provide verification.
4. Save the confirmation and case number.
5. Check the inbox and spam/junk folders associated with the account for the reply.

Only Microsoft Rewards Support can investigate an account-specific suspension; Microsoft Q&A participants cannot access enforcement records or reinstate the account.^1^

A concise appeal could read:

My Microsoft Rewards account was suspended on or around [date]. I am unaware of any activity that violated the Microsoft Services Agreement or Microsoft Rewards policies. Please conduct a manual review and let me know whether any information or verification is required. I would appreciate reconsideration and reinstatement if the suspension was made in error.

Avoid submitting duplicate appeals. If a case already exists, reply using that case number rather than opening another request.

Review the Rewards account policies

Before submitting, check whether any recent activity could have triggered review. Microsoft lists multiple Rewards accounts, inaccurate account details, IP-location-altering services, bots/macros/emulators, earning in more than one country on the same day, and redeeming outside the country where points were earned as activities that can result in suspension or invalidated points.^2^

Do not speculate or admit to conduct that did not occur. If one of these circumstances genuinely applies—for example, recent travel—describe it factually in the appeal.

If the entire Microsoft account is locked

A Rewards suspension is different from being unable to sign in to the Microsoft account itself. If sign-in displays an account-lock message, sign in at account.microsoft.com and use the reinstatement link shown in that message. Microsoft states that an Online Safety support agent reviews that separate request and contacts the account holder by email.^3^

References

1. My Microsoft rewards account got suspended. - Microsoft Q&A
2. Getting the most out of Microsoft Rewards | Microsoft Support
3. Microsoft account has been locked | Microsoft Support