my account was hacked

micah rogerson 0 Reputation points
2026-11-06T18:39:45.8133333+00:00

hello my account

PII ******@outlook.com was hacked

and now its asking for the email

PII ******@outlook.com

and

PII ******@msaccountsafety.com

Windows for home | Windows 11 | Security and privacy
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  1. AI answer

    2026-11-06T18:40:18.68+00:00

    If the account was hacked, use this recovery path:

    1. Run a full malware scan on the PC before changing anything.
      • Open Virus and threat protection.
      • Select Scan options > Full scan > Scan now.
    2. Try the Microsoft account hacked-account recovery flow.
      • Use the sign-in helper tool. It asks for the email address or phone number and then provides self-help steps or the option to talk to an agent.
    3. If access is still possible, immediately change or reset the password.
      • After the malware scan, sign in and change the password.
      • If sign-in fails, use password reset.
    4. After regaining access, review account settings that attackers commonly change:
      • Connected accounts
      • Forwarding
      • Automatic replies
    5. Check recent sign-in activity.
      • Review the recent activity page to see when and where the account was accessed and report activity that was not recognized.
    6. Add or update security info.
      • Add an alternate email address and mobile phone number on the Security basics page to improve recovery options.
    7. If the account is blocked because of unusual sign-in activity, it must be unblocked by resetting the password.
    8. If the security code or password-change process does not work, use the sign-in help path that includes a support option.
      • Support agents cannot send password reset links or change account details for the account.

    About the address ending in msaccountsafety.com: the recovery process may send a message from [email protected] after a recovery submission. Check Inbox, Spam, and Junk folders for that message.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. Virginia M 42,485 Reputation points Independent Advisor
    2026-11-06T20:37:38.2966667+00:00

    Hello, I’m Virginia.

    Try recovering your account here:

    Hacked:

    https://support.microsoft.com/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

    Or:

    Can’t sign in:

    https://support.microsoft.com/account-billing/you-can-t-sign-in-to-your-microsoft-account-475c9b5c-8c25-49f1-9c2d-c64b7072e735

    You can also try https://support.microsoft.com/home/contact & type Account Recovery in the box, then choose the Contact Support tab above & select Windows, then recovery from the drop-down menus.

    I have further options if this doesn’t work.

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