subscription

Charmaine WASHINGTON 0 Reputation points
2026-11-06T16:30:07.9366667+00:00

I am being charged twice a month for the same subscription. This has been going on since August, on the 5th and the 10th of each month

Microsoft 365 and Office | Subscription, account, billing | For home | Other
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  1. DaveM121 946.1K Reputation points Independent Advisor
    2026-11-06T17:05:00.6433333+00:00

    1

    Log into any Microsoft account you may have on this link to check if you have two separate subscriptions.

    https://account.microsoft.com/services/

    If you find two separate subscriptions, you will need to cancel one of the subscriptions.

    On your PC, log into Word, then go to File - Account and check the Email address of the Microsoft account you are actually using in Word, ensure you do not cancel that subscription.

    2

    If you do not find two separate subscriptions, this forum is just a user to user forum, no-one here has any account access, you will need to contact Microsoft Support directly, try using this method to contact their support.

    Go to this link: https://support.microsoft.com/contactus

    Select Microsoft 365

    Click 'Get Home Support'.

    In the box provided, type billing.

    Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

    Navigate to Microsoft 365 and Office - Manage my Subscription.

    Select the 'Chat with support agent in web browser' option

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  2. AI answer

    2026-11-06T16:30:48.2333333+00:00

    Review both monthly charges in Microsoft account order history, identify which account or seller owns each subscription, then cancel only the unwanted subscription and request reimbursement from the seller that collected the payment.

    1. Match both charges to their subscriptions

    1. Open your Microsoft account order history and sign in.
    2. Select Payment & billing > Order history.
    3. Set the date range from August through today.
    4. Compare the entries dated around the 5th and 10th, including the amount, product, order number, and status. Posted charges normally appear as Completed or Redeemed.^1^
    5. Repeat this check for every personal Microsoft account you or a family member might use.

    If your bank shows two payments but one Microsoft account shows only one, open Payment options in the Microsoft account dashboard and select Investigate. Microsoft notes that another account or family member may be using the same card.^2^

    Also compare the total number of successful payments since August. A previously declined payment can be retried close to the next regular payment, making two legitimate billing periods appear close together.^2^

    2. Stop only the unwanted subscription

    After identifying two active subscriptions:

    1. Go to Services & subscriptions using the account that owns the unwanted subscription.
    2. Select Manage beside that subscription.
    3. Select Cancel or Upgrade or Cancel, then complete the prompts.
    4. If the page instead displays Turn on recurring billing, that subscription is already scheduled to expire and should not renew.[^3^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "How to get a refund on a Microsoft subscription | Microsoft Support")

    Do not cancel the subscription you intend to keep. Cancellation can reduce Microsoft 365 and OneDrive storage allowances when the subscription ends.

    3. Request the refund from the correct seller

    • Purchased directly from Microsoft: The cancellation process automatically indicates whether that subscription qualifies for a refund. Not every cancellation produces one.[^4^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft subscription refund policy | Microsoft Support")
    • One charge is absent from all Microsoft accounts: Use Payment options > Investigate, then contact Microsoft Support from the duplicate-charge page by selecting Get Help > Contact Support. Have the dates, amounts, payment method, and order numbers ready.^2^
    • Purchased through Apple, Google Play, Amazon, Best Buy, or another retailer: Contact that retailer for cancellation and refund. Microsoft cannot refund or manage recurring billing for payments collected by a third-party seller.[^5^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Manage your Microsoft 365 subscription purchased through a third party | Microsoft Support")
    • Neither charge is recognized: Contact the bank or card issuer to secure the payment method, not merely dispute individual charges.^6^

    Do not post order numbers, card details, email addresses, or bank statements in this public forum.

    References

    1. View your Microsoft Store order history | Microsoft Support
    2. I've been charged twice | Microsoft Support
    3. [How to get a refund on a Microsoft subscription | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
    4. [Microsoft subscription refund policy | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
    5. [Manage your Microsoft 365 subscription purchased through a third party | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
    6. How to investigate a billing charge from Microsoft | Microsoft Support
    AI-generated content may be incorrect. Read our transparency notes for more information.

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