Sound for my movies and tv shows going in and out constantly

Question

Sound for my movies and tv shows going in and out constantly

Jonathan Giles 5

On any XBox I use (my household has multiple systems from all generations) my sound just stops and comes back over and over. It's unwatchable. Never had this problem, then it did an update and now it won't stop. I've tried reinstalling it and it still does it. This is beyond frustrating.

Jonathan Giles 5 Reputation points

2026-11-06T13:33:57.6766667+00:00

The AI answer was worthless. Have tried on multiple systems, all other video streaming works (amazon, youtube) fine. This is a movies and tv app problem since it did its last update.

1 answer

Your answer

Jonathan Giles 5 Reputation points

2026-11-06T13:33:57.6766667+00:00

The AI answer was worthless. Have tried on multiple systems, all other video streaming works (amazon, youtube) fine. This is a movies and tv app problem since it did its last update.

Answer 1

Welcome Jonathan Giles,

Thanks for reaching out to Microsoft Q&A Forum. I understand the audio in Movies & TV keeps cutting out and coming back on all of your Xbox consoles since a recent update, and reinstalling the app didn't help.

To narrow this down, could you share:

Does the sound drop at regular intervals, such as every few seconds, or at random times?
Are you streaming the titles, or playing content you have downloaded to the console?

In the meantime, you can try these steps:

1, Switch the audio output to uncompressed stereo

Press the Xbox button, then go to Profile & system > Settings > General > Volume & audio output.
Set HDMI audio to Stereo uncompressed.
Set Bitstream format to None, and turn off Dolby Atmos for home theater or Windows Sonic if either is on.

2, Turn off automatic display mode switching

Go to Settings > General > TV & display options > Video modes.
Uncheck Allow 24 Hz, Allow variable refresh rate, and Allow auto low-latency mode.

3, Turn off HDMI-CEC

Go to Settings > General > TV & display options > Device control.
Uncheck Allow HDMI-CEC, then test playback again.

4, Do a full power cycle

Hold the Xbox button on the front of the console for about 10 seconds until it shuts down.
Unplug the console, and the TV or soundbar if used, for 2 minutes, then plug everything back in and turn it on.

5, Make sure the console and app are up to date

Go to Settings > System > Updates and install any available console update.
Go to My games & apps > Manage > Updates and update Movies & TV if an update is listed.

Looking forward to your update.