paid still unsubscribed

Sign in to Services & subscriptions with each of your Microsoft accounts; the account that lists the paid Microsoft 365 subscription is the account you must use to activate Office—do not purchase another subscription.

Find the account that owns the subscription

1. Close all Office applications.
2. Open Services & subscriptions.
3. Sign in with one of your possible email addresses.
4. Look under Subscriptions and Cancelled subscriptions for Microsoft 365.
5. Sign out of the website and repeat this check with every other personal email address you may have used.
6. The correct account is the one where Microsoft 365 appears with the payment, expiration, or renewal details matching your purchase. If a subscription is not listed, that address cannot activate it.^1^

If you bought Microsoft 365 directly from the Microsoft Store while signed in, the account used during that purchase is permanently associated with the product.[^2^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Why do I need an account to sign in to Microsoft 365 or Office? | Microsoft Support")

Activate Office with that account

Once the active subscription is visible under the correct account:

1. Open Word or Excel.
2. Select File → Account.
3. Sign out of the incorrect account.
4. Close every Office application.
5. Reopen Word and select Sign in.
6. Enter the email address and password for the account that shows the active subscription.

Office remains activated while it is signed in with an account associated with the subscription.[^3^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Office for home")

If Office still reports Unlicensed Product, run the Microsoft 365 activation troubleshooter on that same PC. It requires Windows 10 or later:

1. Open Microsoft’s activation guidance below.
2. Go to Step 4: Troubleshoot Microsoft 365 or Office activation.
3. Start the Microsoft 365 activation troubleshooter.
4. Allow it to open Get Help, then follow the prompts.^1^

If the paid account says “Cancelled”

Check where the subscription was purchased:

• If the page provides Manage, Cancel, or Change payment, Microsoft manages the subscription.
• If those controls are missing or limited, it may have been purchased through Apple, Google Play, Amazon, or another retailer. Billing and renewal must then be handled by that provider.[^4^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Where can I manage my Microsoft 365 subscription? | Microsoft Support")

If Microsoft billed you directly, but the matching account still shows Cancelled despite the completed payment, this requires a billing-status correction rather than another purchase. Contact Microsoft Support:

1. Go to Contact us and sign in with the account that made the payment.
2. Select Microsoft 365.
3. Choose Get Home support.
4. Enter billing or paid subscription shows cancelled.
5. Request live chat when offered.
6. Have the October 13 order confirmation and payment proof available, but do not post an order number or payment details publicly.^5^

References

1. Unlicensed Product and activation errors in Office | Microsoft Support
2. [Why do I need an account to sign in to Microsoft 365 or Office? | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
3. [Office for home](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
4. [Where can I manage my Microsoft 365 subscription? | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
5. Contact us