Summary of my situation - PL-300 exam restriction - request to retake without additional payment

Hello,

I am writing to summarize my situation, as I have received no concrete progress despite several contacts with both Microsoft and Pearson VUE.

Where things stand:

• I opened an incident with Microsoft (support request 2610290050001702) and another with Pearson VUE (Case number 42845356), but neither has moved forward. The Pearson VUE ticket was closed without any solution being offered, and I have had no ticket follow-up from either side. I have now been waiting for one week.
• On 2 November, I received a Microsoft notification stating that I had violated exam rules and was banned from scheduling exams. The notice does not say which rule I am alleged to have broken.
• Over the phone, Microsoft support told me that I had not cheated. I asked for this to be confirmed in writing and have received nothing. As it stands, I have no written proof of anything, neither of the ban's justification nor of what I was told.
• Microsoft support apologized and told me that the rules in the exam description would be improved, which suggests they were not clear enough.
• I am still waiting for a reply from the Escalation team, as mentioned in the email I received on Monday, 2 November at 16:07.

I would also like to explain what happened during the exam. I have simply got into the habit of holding a pen while I work. I was fully focused on the exam and I wrote nothing down.

All I am asking for is to be able to retake my PL-300 exam without having to pay again. I therefore ask that you:

1. Coordinate with each other and give me a single, written answer.
2. Lift the restriction on my account and allow me to reschedule my exam promptly, at no additional cost.
3. Review the video recording of my exam session if you consider it necessary.

I would be grateful for a written reply and a named contact who will follow up on my case.

Christopher Singer

What else can I do?

Thanks for your help