Unable to sign in to new Copilot iPhone app with personal account after migrating from old Copilot app

davjav 0 Reputation points
2026-11-06T02:35:19.0033333+00:00

I have been a happy user of copilot on my pc and on my phone. i use it with a personal m365 subscription. recently, when i went to use the app on my phone, it said I needed to download the new copilot app.  I did.  and now i cannot login to the new app.  it keeps directing me to my business email and when i try to log in using my personal account (which shows i am signed in) it reverts back to the login screen with my business app.  if i use chrome to go to copilot.com on my phone, i only get the option to download the app.  i can't log in.   I am using an iphone.  I spent 2 hours with support via chat and they can't fix it.  I could use some help please.

Microsoft Copilot | Other
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  1. davjav 0 Reputation points
    2026-11-06T02:48:00.3566667+00:00

    i tried uninstalling both apps and just reinstalling the new one....and having the same issue.

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  2. Carl-L 24,820 Reputation points Microsoft External Staff Moderator
    2026-11-06T07:05:33.7166667+00:00

    Hello davjav,

    Welcome to Microsoft Q&A forum.

    Before we proceed, may I know if you can log in to the copilot web using any browser with your personal account? Please let me know the results.

    I'm waiting for your reply.

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