MS365 Personal

Sign in to the Microsoft Services & subscriptions page with the same Microsoft account used to purchase Microsoft 365 Personal; an active subscription purchased directly from Microsoft should appear there.[^1^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Where can I manage my Microsoft 365 subscription? | Microsoft Support")

Check the purchase account

1. Open https://account.microsoft.com/services.
2. Sign in with the email address used during checkout.
3. Look for Microsoft 365 Personal at the top of the page.
4. If it is absent, check any other personal Microsoft accounts you use. The account may use a Gmail, Yahoo, or another email address as its username.
5. Check the Microsoft order history at https://account.microsoft.com/billing/orders. Confirm which signed-in account contains the purchase and whether payment was completed.^2^

Once found, select Install from the subscription entry to install Microsoft 365. Purchases made directly from Microsoft are normally associated with the purchasing Microsoft account.

If it was bought from another seller

The next step depends on the purchase channel:

• Apple App Store or Google Play: Manage it through the corresponding Apple ID or Google Play account.
• Amazon, Best Buy, Dell, or another retailer: Check that retailer’s account or purchase email for activation instructions.
• Physical card, box, or unused product key: Redeem the key at https://office.com/setup. A retail subscription does not start until its key is entered or the activation link in the receipt is followed.[^3^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID]'re-still-getting-notifications-after-renewing-or-buying-microsoft-365 "A subscription notice appears when I open a Microsoft 365 application | Microsoft Support")

Third-party subscriptions remain managed by that provider, and Microsoft cannot change their billing, cancellation, or refund settings.[^1^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Where can I manage my Microsoft 365 subscription? | Microsoft Support")

If Microsoft charged you but the subscription is still missing

Go to https://support.microsoft.com/contactus/ while signed in to the purchasing Microsoft account:

1. Enter Chat with an agent.
2. Select Contact Support.
3. Choose the Microsoft 365 and billing options presented.
4. Request chat or a callback.
5. Provide the order number and purchase date, but do not post them publicly.

Microsoft Support can investigate the account association when the order appears as completed but Microsoft 365 Personal does not appear under Services & subscriptions.^2^

References

1. [Where can I manage my Microsoft 365 subscription? | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
2. My Microsoft 365 purchase is not in my subscriptions, and I have only the order number received from Microsoft - Microsoft Q&A
3. [A subscription notice appears when I open a Microsoft 365 application | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID]'re-still-getting-notifications-after-renewing-or-buying-microsoft-365)